Experience

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  North west kent college

  Aug 2000 - Jun 2003

  Network technician

  Maintaining the network, fault diagnosis on workstations and network. Supporting 300+PC’s across two sites.Installing new software/hardware.Updating and redesign of website on a regular basis.One to one training on ‘Learndirect’ systems. Common use with Office 2000, Outlook, Windows NT 4, Windows 2000, Windows XP, MS Exchange. Using Windows 2000 Active Directory, setting up local policies for various user types. Common use of TCP/IP. Troubleshooting and repairing faults on the system. Network configuration, Wireless networking, setting up hubs. Disk Imaging. Updating servers and software.Liaising with Help Desk for support for users on TrackIT! System. Show less

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  Summit motor group

  Oct 2003 - Dec 2003

  Desktop server support

  Maintenance of machines and networks of 18 dealerships. Use of Kerridge Motor System, Hardware / Software maintenance, liasing with management and 3rd parties for system requirements.

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  Auto trader uk

  Dec 2003 - Apr 2015

  • Managing a Field and Tele based team to provide support on digital advertising solutions within automotive.• Building relationships through a consultative approach with key clients within automotive to maintain advertising spends.• Promote and educate on advertising best practices and value to maximise customers ROI.• Reduce product churn through insight, analysis and training, demonstrating SEO and response. Promoting additional products, supporting Sales.• Taking customers on a journey from print to digital to become successful digital retailers.• Presenting insight and data to customers at board level in a customer facing format to demonstrate ROI and value.• Working alongside Product Managers and Sales in a fast paced agile environment to develop our products and improve the customer experience.• Managing internal and external Stakeholders providing reporting on SLA/KPI/Operational data product engagement, suggested areas of improvement and demonstrating product value.• Responsible for cost management of my team.• Providing and implementing plans for effective workload management whilst improving service levels to our customers.• Providing training collateral to assist in the delivery and training of new digital products both internally and externally. Show less

  • Operations Manager - Dealer Training

    Aug 2011 - Apr 2015

  • Regional Dealer Edit Manager

    Apr 2007 - Aug 2011

  • Dealer Edit Engineer

    Dec 2003 - Apr 2007
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  Groupm

  May 2015 - Apr 2022

  Operations service manager

  Responsible for supporting the operational infrastructure and processes underpinning GroupM UK’s Digital Operations and managing the operations support team. Supporting GroupM agencies’ digital staff; utilising a wide range of proprietary and third-party tools and applications to manage hundreds of clients activity and thousands of media plans each year.• Providing product support for GroupM agencies digital staff to utilise core applications, Metis and MediaOcean – GroupM’s campaign management, workflow, finance and reporting tools.• People Management managing a team of 5 Operational Support Analysts – leadership, coaching and performance management.• Operational Excellence – building relationships across UK agencies, Mediacom, MEC, Mindshare, Maxus and M/Six to adopt financial policies, best practices and SLA’s adhering to ITIL practices• Product development in an Agile methodology – working with the product development team in product testing, requesting and prioritising development features and identifying areas of improvement.• Request, Incident management and Operational reporting through ServiceNow.• Understanding and integration of placement/campaign trafficking to core ad servers.• Assessing the impact of new releases on operational and financial processes and procedures Show less

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  Wpp

  Apr 2022 - now

  Applications director

  Working within the GroupM agencies for WPP