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Marius Balkevicius

Marius Balkevicius

Teacher

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  • Timeline

  • About me

    Senior Manager Vendor Relations at Western Union

  • Education

    • Vilnius Pedagogical University

      1998 - 2002
      Bachelor Psychology and Ethics

    • Vilnius University

      2003 - 2005
      Master Philosophy

      Philosophy

  • Experience

    • Alytus St. Benedict's college

      Aug 2002 - Jul 2003
      Teacher

      Organizing educational process, teaching.

    • Transcom

      Feb 2006 - May 2013
      Training and Quality Manager (TQM)

      Training and Quality Manager

    • MCB Finance Group

      Jun 2013 - Feb 2015
      Customer Care Manager

      Plan, co-ordinate and control the activities of the customer service teams and processes to maintain and enhance customer relationships and meet organizational and operational objectives.

    • Western Union

      Mar 2015 - now
      Senior Manager Vendor Relations

      Responsibility for financial, contract, performance and relationship management with outsourced contact centers located in EMEA region. Currently in charge of Care operations consisting of >1000 employees servicing multi-lingual customers and agents spanning over 95 countries and providing service in 25 languages.

  • Licenses & Certifications

    • COPC 5.0

      COPC Inc.
      May 2011