Experience

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  Premier logistics

  May 2014 - Jul 2015

  Logistics customer representative

  Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers.Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions..Track and log information in the system. Documentations

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  Premier logistics

  Dec 2016 - Aug 2018

  Operations executive
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  Sical logistics ltd., cafe coffee day company

  Sept 2018 - Apr 2022

  Senior operations executive

  Handling ODC/OWC Cargo, Technical Solution, Lifting Calculation, Loading unloading on Hydraulic Axles, AutoCAD drawing, Documentations, Method statements etc

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  Utc overseas, inc.

  Jul 2022 - now

  Global application support executive

  Ensure system availability to critical Logysis application and Environment through Incident and Problem investigation, root cause analysis and resolution .Monitors globally and oversees the performance of the system service, reporting the results as required and agreed .Provides troubleshooting of the responsible service .Coordinate activities and communicate with End User as per incident management process .Verify the deploy services and enhancements to supported services in accordance with agreed procedures .Analyses Business Requirements for the service they are responsible for .Develops knowledge of technical specialism.Maintain technical documentation and the knowledge of supported applications .Provides advice, both reactively and pro-actively, to those engaged in activities where their technical specialism are applicable .Provides, or assists to UTC employees with, quality assurance of activities involving their technical specialismDevelops and maintains quality standards and policies relating to their technical specialism.Educates those in Freight Forwarding Business with all shipping scenario. Following successful testing, takes responsibility to verify & approve for the adoption of new software releases from systems software suppliers, in accordance with internal Processes and ensuring the continued support of the service thereafter Show less