Experience

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  Jec - juizado especial cível

  Mar 2003 - Jan 2004

  Judicial intern
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  Polícia civil do estado de são paulo

  Jan 2004 - Dec 2004

  Assistant
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  Prefeitura municipal de campinas

  Jan 2005 - Mar 2007

  Legislative coordinator

  Prepare, edit, and distribute informational releases to legislators and legislative staff. During the Legislative Session, duties include the review applicable legislation, assist in assigned legislation to the appropriate division, and monitor status of applicable legislation that affect the agency; monitor committee hearings regarding applicable legislation that affects the agency; and notify agency executive staff of their role in a hearing. Advise office staff regarding rules changes or changes in laws affecting agency departments.Perform related work as assigned including but not limited to participate in the applicable conference calls and compile and distribute timely information to the Legislature and their staff.Receive incoming calls, answer various questions, route calls, and take messages.Respond to various questions related to the agency and provide referrals to other agencies as needed. Provide administrative support such as compiling and editing manuals, attend legislative hearings, and maintain statistics.May train employees on office procedures and practices. Show less

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  Pwc brasil

  Jul 2007 - Mar 2008

  Tax consultant

  Managed audit and compliance projects for planning, fieldwork, and completion of all engagement work through coordination of client deliverables, as well as managed client relationships and team members with aggressive timelines.Strong understanding and experience of current and deferred income tax provisions, tax benefits (R&D, Meals & Entertainment, Exploitation Profit, Interest on Net Equity), Due Diligence, Transfer Pricing, federal and state compliance obligations (annual and monthly tax returns)Identified issues, opportunities and involved in making recommendations to management.Reviewed and prepared memorandums on tax planning and optimization of tax burden. Leveraged and reviewed work performed by associates, developed and coached staff. Show less

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  Banco do brasil

  Jan 2010 - May 2010

  Tax advisor

  Researching, analysing and interpreting changing tax legislation;working with tax law and revenue provisions;preparing and submitting compliance (tax) returns by the deadline;liaising and negotiating with HM Revenue & Customs (HMRC) on behalf of the client;providing consultancy services to high value private clients;creating tax strategies for clients and planning their financial futures;carrying out detailed computations to calculate tax liability and advising on how to minimise a client's liability;providing guidance on indirect taxation issues such as VAT, customs planning and environmental taxes;producing reports and presentations for clients. Show less

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  Sony electronics

  May 2010 - May 2013

  Vaio lead sales

  Ensure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product features“Go the extra mile” to drive salesMaintain in-stock and presentable condition assigned areasActively seek out customers in storeRemain knowledgeable on products offered and discuss available optionsCross sell productsTeam up with co-workers to ensure proper customer serviceBuild productive trust relationships with customers Show less

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  Booking.com

  Jan 2012 - now

  * Manage a team of Senior Account Managers, Account Managers and Account Executives in Washington DC.* Provide constant feedback and support to team members* Hold regular meetings, 1:1’s, performance and appraisal reviews.* Oversaw multiple accounts and worked diligently to meet and exceed performance goals.* Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.* Cultivated deep knowledge of customer businesses and relationship to company objectives.* Collaborated with customers to develop strategic business and account plans.* Established and maintained good public relations and networking within community to develop business.* Trained and supported junior account management professionals to increase company revenue.* Worked closely with executive team to outline company goals and transfer goals to account holders. Show less -Responsible for accommodation service operations in company headquarters.-Aligned global policies and procedures with global contact centers.-Led a team of 7 Team Leaders and 140+ accommodation service executives, providing Tier Level I andTier Level II support to partners-Trained and mentored team leaders on performance based strategies and customer servicetechniques.-Drove quality control and accountability policies and procedures to increase PSAT, NPS scores.-Maintained clear expectations to drive performance and help employees through career development opportunities.-Responsible for customer service operations in company headquarters. -Aligned global policies and procedures with global contact centers. Show less

  • Market Team Manager - People Manager

    Mar 2022 - now

  • Accommodation Service Manager - People Manager

    Jan 2012 - Mar 2022