Experience

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  Ipsos

  Jul 1991 - Sept 1991

  Opinion pollster

  Door-to-door• Conduct opinion polls on political and economic issues• Reach the objectives of complete, interpretable polls required.

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  Cora

  Nov 1993 - Aug 1994

  Cashier

  • Greet the customer and proceed to the sale of products• Inform the customer about the complementary services to the sale • Check the cash at the start of the shift • Proceed with counting at the end of the shift

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  Matrixx marketing

  May 1995 - Apr 1996

  Phone interviewer

  Satisfaction surveys in mainland France and French Overseas Departments and TerritoriesOutbound calls:• Carry out surveys about the services provided for wired phones from France Telecom (Orange)• Interview and direct interviews according to a limited time • Reach the objectives daily required • Take into account the recommendations and comments of the SupervisorsMatrixx was a large telemarketing company whose main customers were: France Telecom, Danone, PFG, Wilhemse France and Téléshopping. Show less

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  Pronytel multicontacts

  May 1996 - Feb 1997

  Call center agent

  Launching of the first consumer mobile phones with the Itineris Ola PackagesInbound calls:• Inform the prospects about offers, prices and mobile phones • Proceed to subscriptions• Analyze the prospects' needs, identify and propose solutions adapted to their expectations • Make mobile sales a reality with Ola plansTelemarketing company with France Telecom (Orange) as main client.

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  Teleperformance

  Apr 1997 - Jul 1998

  Customer support agent

  Customer support centre Inbound calls:• Respond to customer questions and requests • Help the customers handling their mobile phones• Perform troubleshooting (PIN and PUK codes) • Advise customers in order to best adapt their use of their mobiles Telemarketing company - on behalf of SFR and Itineris by France Telecom (currently Orange).

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  Self-taught school

  Jan 1998 - Feb 2023

  Public letter-writer
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  Rinaldi structal

  Jul 2000 - Dec 2000

  Phone operator-receptionist

  • Receive calls, mail, orders for office supplies• Receive calls from abroad, communicate in English• Manage the commercial agenda• Write and transmit letters and e-mails• Take notes and write reports• Organize the Sales Representatives teams meetings• Organize trips abroad for the Sales Representatives Company providing steel structures for the Building trade

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  Pfizer laboratory

  Jul 2002 - Aug 2002

  Customer service representative

  For the Public Hospitals of Paris :• Computer entry of medication orders • Communicate with hospitals to verify supplies • Manage disputes related to supplies and deliveries • Classify, sort files • Update computer files

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  Air france fréquence plus - currently bluelink

  Sept 2002 - May 2004

  Booking agent

  • Book airline tickets with payment by Miles • Communicate with partners (hotel nights or vehicle rentals) • Communicate in English with foreign customers • Advise on possible destinations and flights according to the number of Miles acquired • Manage disputes and provide a solution to unforeseen events • Follow-up customer

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  Convergence formation

  May 2005 - Nov 2005

  Training advisor

  • Define training needs• Validate a support or training project and formulate a proposal• Manage contracts, training agreements, registration files• Determine trainee profiles and select candidates for training• Create modules, tests, programs, educational tools, assessments• Work as a team to establish training plans and programs

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  Ministry of national education

  Sept 2007 - now

  Antonin Carême Comprehensive Secondary SchoolHospitality-Catering industry: Pastry, Cooking, Service, Brasserie/Hotel industry Service industry: Sales, Management/ Administration, Reception and Customer relationsYouth Training (NVQ –Level 1, 2) and BTEC National ❏ Manage classes, ensure compliance with the internal regulation/rules of living well together❏ Teach English and basic knowledge❏ Create educational activities ❏ Process information❏ Design activities, teaching and educational tools❏ Evaluate, monitor and advise students on their progress❏ Communicate with members of the educational community, parents and partners❏ Organize/be a part of educational and cultural events-School trips: Scotland, Ireland, England-Etwinning European virtual exchanges (see link)I also provide French lessons to Youth Training (NVQ-Level 1, 2) classes, in particular, aprrenticesFor the program"Un an pour apprebdre" ("One year to learn") intended for young migrants and which made it possible to take the French language test, DELF A1:❏ Teach FSL (French language of schooling)❏ Teach writing and phonetics❏ Transmitting the Values of the RepublicA big part of my vocation for teaching comes from the relationship that I try to build between each student and me. Transmission is important, but, for difficult groups like all those I have known, it is first necessary to build a bridge, create a bond of trust, allowing efficient learning. I learned a lot from my students. Show less

  • Teacher of English and Litterature|French as a Foreign or Second Language - Permanent

    Sept 2007 - now

  • Enseignante Référente à l'Action Européenne et Internationale

    Sept 2020 - Feb 2023

  • Teacher Trainee of English and Litterature

    Sept 2009 - Aug 2010

  • Contract Teacher of English and Litterature

    Sept 2007 - Sept 2009
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  University institute of technology of sénart/fontainebleau

  Oct 2013 - May 2014

  Contract teacher of business english

  For students preparing their 2nd year of BTEC Higher National Diploma in Marketing Technique • Provide Business English (Marketing)• Train comprehension and analysis of press / trade press and texts • Prepare for professional language tests (TOEFL/Tests Passerelle)

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  Slby rédac'

  Dec 2022 - Jul 2024

  Freelance
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  Hehop

  Mar 2023 - Jul 2024

  Créatrice de contenus
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  Telus international ai data solutions

  Aug 2023 - Jul 2024

  Media search analyst

  My role is to evaluate and analyze online search results, advertising and social networks. My role is to understand how users interact with search engines, social networks and online advertising, and to provide recommendations for improving the effectiveness of these platforms.

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  Agence erasmus+ france / education formation

  Oct 2023 - now

  Erasmus+ developer
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  Lycée antonin carême

  Jun 2024 - now

  • Juior Community Manager

    Mar 2025 - now

  • SEN Coordinator

    Jun 2024 - now