Experience

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  Modis

  Aug 2017 - May 2018

  Technical support analyst

  • Technical support analyst for DXC account (corporate clients)• Work with various systems- Active directory, Service now, ITSM, VMware• Identifying and troubleshooting technical issues, impacting daily business activities of corporate customers –Windows password resets, network connection/VPN issues, hardware issues, software issues, remote software installation, MS Office and Outlook issues etc.• Handling customer enquiries within first call resolution or by escalating issues to next levels of technical support• Strong interpersonal and communication skills• Business correspondence • Teamwork Show less

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  Ttec

  Nov 2018 - Jan 2020

  Talent acquisition coordinator

  • IT recruitment assistant for DXC account• Providing support with pre-screens, sourcing, administrative support etc.• Vendor management, Purchase Orders, handling invoices• Very good computer literacy • Using various systems - Myworkday, LinkedIn etc.• Good time management and organizational skills

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  Dxc technology

  Jan 2020 - now

  • Preparation, analysis and follow up on different reports in the security area including - patch management, security compliance, antivirus status, vulnerability scans, privilege user access management, risk management and etc.;• Identifying and escalation of security issues;• Reporting the status of the security levels on the managed customer environment to Lead SDL and Account management; • Security support analyst for corporate clients• Identifying and troubleshooting cybersecurity related issues• Antivirus software- McAfee, TrendMicro, Crowdstrike, Cylance etc.

  • Security delivery lead - support

    Oct 2021 - now

  • Security Operations Engineer

    Jan 2020 - Oct 2021