Experience

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  Zapatista burrito bar

  Oct 2021 - Feb 2022

  Team member

  Working as a team member at a small local branch in Durham, I worked in both customer service taking orders and ensuring customer satisfaction, as well as taking a more practical role in memorising different menu combinations, taking orders and packing deliveries, and checking stock.

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  Primark

  Jul 2022 - Sept 2022

  Retail assistant

  Most significantly, I helped to improve the response rate for the Primark feedback research slips in my department by encouraging my colleagues to focus on the demographics of the customers they were choosing to fill out the questionnaire. This immediately increased the response rate in the feedback survey within my department which was then used to better understand shopping patterns in our store and consequently increase sales through product suggestions. Working in the flagship store in Central London, I served and built a rapport with a large influx of diverse customers, using my detailed knowledge of the store and its products to aid customers in their shopping experience and build customer loyalty. As well as strengthening my interpersonal communication skills when facing issues such as culture and language boundaries.I consistently liaised with other departments and co-workers to ensure the upkeep of the organisation and function of the store which was vital given its size. This required the development and exercising of my leadership and initiative skills to effectively tackle any unexpected issues such as difficult customers and missing stock. Show less

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  Durham university

  Sept 2022 - May 2023

  I volunteer within my academic department at University to act as a peer mentor for a small group of incoming freshers. Throughout their first year, I act as their first point of call for any academic or university-related queries and issues. I aid them in resolving their own queries by offering my first-hand knowledge of academic life and workshopping solutions with them. I also work closely with my department to help resolve any serious issues my mentees experience so that they may be signposted to the correct academic staff who can resolve issues that are outside of my reach, such as welfare and finance.Through this role, I gather data on the patterns in issues and questions incoming university students have and pass this on to my department which uses this data to improve university induction schemes. Show less Within my college community at Durham University I was selected to be a member of the volunteer 'college representatives' team as a welfare representative. As a member of the team, I worked closely with the other reps but specifically with the college heads of welfare to carry out an exciting and safe indication week for the incoming first-year students.As a welfare representative, I attended multiple training sessions on issues such as consent, being an active bystander, and alcohol safety to ensure that I was able to appropriately address any serious welfare issues that arise through signposting and restorative conversations. By applying this training we were able to successfully safeguard and protect the well-being of both the freshers and also our wider team of freshers representatives so that the week-long event was a safe and exciting success. Within this role, I routinely practiced clear and effective communication and task delegation to ensure that the team was able to quickly respond to any welfare problems ranging from anxiety to alcohol overconsumption. Show less

  • Peer Mentor

    Sept 2022 - May 2023

  • Volunteer Welfare Representative

    Sept 2022 - Oct 2022
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  Good sixty

  Dec 2022 - Dec 2022

  Warehouse team member

  Working with a small team I organise, pack and maintain deadlines for all online orders to Borough Market.I took on a leadership role for much of my time here, having to quickly and effectively train new hires to cope with the Christmas rush alongside taking on the responsibility of communicating with the 100s of traders at the Market to collect the goods ordered by customers and ensure all stock was accounted for and sent out on a daily basis for over 100 orders each day.I recorded product information, shortages, and discrepancies to ensure that records were complete and accurate.I liaised with the market stall owners in the market to collect the goods customers had ordered and chase up missing items to ensure packages were sent out on time.Supported senior company leaders by delivering reports outlining performance to drive processing improvements as well as regularly taking on additional shifts due to staff shortages in busy seasons Show less

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  Changing relations c.i.c.

  Mar 2023 - Apr 2023

  Research intern

  During my time as an intern at changing relations I independently conducted a desk based digital review and market research to provide the company with an executive review that highlighted the innovative and unique nature of their ‘Rabbit in Headlights’ project that they were then able to use to help shape the development of their materials and present their project proposal to funders and relevant bodies.I independently carried out research into the existing tools and projects available for the purposes of the project using a systemic review protocol and mapping exercise to determine the extent to which the Changing Relation project offers an innovative tool.Utilising a systemic research approach and mapping exercise, I identified, collected, analysed and reviewed secondary qualitative data around the topic of domestic abuse intervention resources for children and their support workers to strategically position this project in the market and evidence the innovation and value of the project.Finally, I collated this information and conducted a detailed comparison between the RIH project and existing resources to produce an executive summary that outlined the unique and necessary features of this project and placed it in the wider context of domestic violence intervention resources. Show less

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  Odeon cinemas group

  Jun 2023 - Aug 2023

  Cinema host

  This role involved challenging and developing my time management, teamwork and versatility skills through working in such a high-pressure and fast-paced environment where I was actively learning on the job and taking on various new roles and responsibilities every shift according to the needs of the cinema and its guests.During busy seasons I utilized my versatility and flexibility to take on various roles around the cinema and aid my team with the increased foot traffic to ensure consistent problem resolution, organisation and effective, timely responses to produce great guest experiences.I took on multiple roles including as an Usher where I developed my report-building skills with customers and checked the authenticity of tickets while also ensuring I was checking for authenticity while greeting guests with a friendly face and communicating the necessary information to ensure positivity of their cinema experience and develop strong brand loyalty. I also took on the role of Retail Assistant where I worked and communicated as part of a team in the fast paced retail environment to upsell and ensure high-quality food was sold to customers to meet the profit goals of the cinema. I also spent some time as a Barista on our Costa coffee stand and as a bartender memorising and serving our range of drinks to customers to elevate their experience. Show less

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  John snow college jcr

  Sept 2023 - Oct 2023

  Volunteer college representative

  I volunteered for two weeks to work as a representative at my university college to aid with the planning, facilitating and conducting of 'freshers week' for incoming first-year students.I engaged in 15 hours of welfare training, such as active bystander training, Nightline training and consent training which, enabled me to provide professional, accurate and sensitive welfare responses to any first-year students who require it.Within a team of 20 other 'Freps', I aided in facilitating the smooth and safe running of freshers week events including organizing and carrying out internal college events, as well as safeguarding first-year students during their external club night events. Show less

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  Durham university

  Oct 2023 - now

  Social secretary

  As social secretary for Durham University Escape Room Society, my role involves communicating with brands and companies to organize social events for up to 300 society members as well as running the society's social media pages to increase engagement and membership through advertisement.- Running social media pages with over 400 followers to advertise social events and encourage society membership and engagement from university students through regular social media posts based on engagement data.-Reaching out to and communicating with local brands and businesses to establish professional relationships and consequently ensure the planning and running of multiple society events throughout the year. This includes making deals and negotiating with businesses to provide low ticket costs for society members.- Completing detailed risk assessments for each society event to ensure the safety of all members by complying with university guidelines Show less