Experience

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  Ibm

  Feb 1997 - Mar 1998

  It specialist

  Provided LAN support for approximately 350 PC users. Responsible for hardware configurations, installations, upgrades, maintenance, and inventory for the entire site. Managed end-user support for OS/2, OS/2 WARP and other necessary software applications.-Implemented and managed a new tracking system for a site-wide laptop loaner program.-Diagnosed and resolved network and printer driver issues during a site-wide equipment upgrade. -Drafted help documents for end-users and site specific procedures for platform upgrades. Show less

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  Asml

  Apr 1998 - Aug 2005

  Customer support engineer 3

  Provided on-site support for leading-edge step-and-scan photolithography systems. Installed, maintained, and repaired these systems. Worked with customers to resolve process, imaging, metrology, user interface, and application issues. Managed a special software project which focused on identifying and resolving system software bugs. Implemented the customer’s specific needs for current and future software revisions. Worked with Research and Development and the customer to ensure that the customer’s software needs and expectations were met. Authored and modified UNIX scripts used to track and enhance system performance and reliability as well as increase MTBF.-Developed an automated process for gathering reliability data from all systems at a customer site using UNIX shell scripts over a network, saving over 70 man-hours per week.-Coordinated three successful software beta tests at a customer site. Show less

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  Negevtech

  Aug 2005 - Jan 2009

  Us technical support manager

  Managed a team of US Customer Support Engineers, providing technical support for quickest resolution to hardware failures. Provide applications support and worked closely with customers to resolve any issues. -Troubleshoot and diagnose complex issues on multi-million dollar systems with state-of-the-art high speed analog electronics, digital electronics, robotics, and lasers.-Prepare technical action-plans used to resolve machine and customer specific problems.-Reduced spare parts inventory costs within the US by 50% by implementing more efficient stocking level requirements and implementing a just-in-time supply chains.-Doubled average MTBF and significantly reduced average MTTR by implementing standardized troubleshooting guidelines, improving engineer training, and providing forums for effective knowledge transfer. Show less

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  Hunter consulting

  Jan 2009 - Aug 2010

  Principal consultant

  Provide specialized consulting for the semiconductor and IT industries, specializing in photolithography, defect inspection, network design, and network security.

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  Brown mackie college

  Apr 2009 - May 2014

  Manage and oversee IT infrastructure and classroom technology in all BMC schools in the West.Create and maintain standard operating procedures for US operations.Manage day to day operations at campuses.Created a single hardware independent software image for all PCs in the US.Develop and maintain current classroom and administrative software images. Developing and preparing course content for the Information Technology program at the Boise campus. These classes have 50 contact hours condensed into a four week timeframe, making them information intensive. I structure each 4 hour class to maximize the student’s learning.

  • Regional Technology Support Supervisor

    Sept 2010 - May 2014

  • Professor

    Apr 2009 - Sept 2010
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  Devry university

  Oct 2009 - May 2014

  Visiting professor

  Teach on-line electronics courses and labs via an on-line Learning Managment System.

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  Dynamic campus

  May 2014 - now

  Onsite CIO for College of Western IdahoDevelop and implement IT strategies, tactical plans, and annual work plans.Oversee and review onsite operations and service performance.Direct and manage the activities of all IT staff.Technology advocate who promotes the adoption, use, and support of innovative technologies.Manage institutional budgets and expenses in accordance with applicable policies.

  • Senior Vice President, Transition Services

    Sept 2022 - now

  • Vice President, Transition Services

    Jan 2022 - Sept 2022

  • Executive Director, Transition Services

    Nov 2019 - Jan 2022

  • General Manager

    Mar 2017 - Nov 2019

  • Chief Information Officer

    May 2014 - Mar 2017