Experience

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  Us army

  Jun 2003 - Sept 2017

  I implemented robust performance management strategies that significantlyenhanced unit readiness and morale across all levels. By cultivating acohesive team culture within a diverse workforce, I emphasized values suchas accountability and teamwork, contributing to the development of a strong,values-driven environment.• Enhanced unit readiness by devising and executing effective performancemanagement strategies.• Strengthened team cohesion and morale by fostering a culture ofaccountability and mutual support among a diverse population.• Directed day-to-day operations, training, and administrative functions forteams of 4-9 and organizations of up to 300 employees, ensuring thesuccessful facilitation of operations for an 850-person organization.• Established the daily training and administrative tasks for a newlyorganized company that grew from 35 to nearly 200 personnel in under a year Show less

  • First Sergeant

    Aug 1991 - Sept 2017

  • Platoon Sergeant

    Jun 2003 - Dec 2007
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  3-41 in

  Jan 2013 - Dec 2013

  Operations sergeant major
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  U.s. army @ university of n alabama

  Jan 2014 - May 2017

  Senior military instructor
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  Trg

  May 2019 - Apr 2021

  Investigator

  I managed and executed over 250 independent field investigations, ensuringcomprehensive coverage and resolution of complex cases. Collaboratingeffectively with multiple clients, I provided detailed daily reports onsubjects' activities. Leveraging extensive management experience, I oversawand coordinated investigative efforts, maintaining a high standard ofprofessionalism and confidentiality throughout. Adapting quickly to diverseenvironments and case requirements, I utilized keen analytical skills touncover critical information, contributing to successful outcomes in variousinvestigative scenarios.• Improved ranking to the top 35% of investigators in Michigan within oneyear, demonstrating rapid adaptation and skill enhancement.• Ranked in the top 50% of all investigators statewide within the first fivemonths, showcasing immediate effectiveness in the role. Show less

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  Linkedin

  Apr 2021 - Apr 2022

  Trust & safety analyst

  I mentored seven groups of newly hired content reviewers, ensuring that allparticipants mastered best practices and techniques. Additionally, Imaintained exceptional attention to detail while reviewing over 4,000 piecesof member content per month, achieving an impressive accuracy rate of 93%.• Successfully guided and elevated 6 training classes of new hire reviewersto achieve a 90% QA score, demonstrating effective leadership and knowledgetransfer.• Created, published, and globally distributed a bimonthly KnowledgeAssessment test to standardize and improve content review processes. Show less

• 

  Accenture

  Apr 2022 - now

  I direct and mentor a hybrid team of 15 reviewers, ensuring optimalperformance through effective guidance, coaching, and performanceevaluations. Additionally, I present strategic insights and platformenhancement proposals to the client, with a focus on operational streamlining.Furthermore, I collaborate closely with clients to customize solutions thatalign precisely with their goals, ensuring their needs are met efficientlyand effectively.• Enhanced team operations, resulting in a 15% productivity boost.• Successfully oversaw the North America Performance Management program,resulting in a 98% improvement and pass rate among participants.• Spearheaded the North America Performance Management program, achieving asignificant 10% average performance improvement among 63 reviewers. Show less

  • Content Reviewer Team Lead

    Nov 2022 - now

  • Senior Content Reviewer

    Apr 2022 - Nov 2022