Experience

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  Hindustan motors ltd

  Aug 2000 - Dec 2002

  Territory sales manager

   Worked as for Delhi and Entire U.P region.  Handled Marketing and Sales function of the company.  Promoted sales in the region by handling dealer network. Develop annually regional marketing plan for North India. Planned & organised sales related activities through dealer sales network. Guided & promoted dealer to maintain proper mix of the product range. Imparted training to dealer sales staff. Coordinated with leading finance companies to promote sales schemes for the customers. Involved in competitor profiling. Show less

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  At&t

  Jan 2003 - Oct 2008

  - Architected & Delivered 360-degree Customer view linking to Inventory- Contracting, Provisioning & Billing, enabling Sales users with complete customer information for upselling. This initiate helped Sales Team to extract data from single place via API, rather than manually extracting & aggregating the data from multiple systems, which used to take 3-4 weeks.- Lead Critical Feature on Customer Services -Restrict and Restore workflow automation, providing significant time saving for Workflow Manager.- Responsible for Leading critical at&t projects with close collaboration with Engineers, Developers and Testers Show less

  • Lead Business Analyst

    Jan 2003 - Oct 2008

  • systems engineer

    Jan 2003 - Jan 2008
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  Ibm india pvt ltd

  Nov 2008 - Aug 2014

  Responsible for designing and delivering end-to-end IT projects for at&t.Team Lead for co-ordinating project deliverables with Business Clients and the Development team.Examine existing business models and the flows of data in the business.Involved in detailed process design, interfacing with client and billing systems.Estimated Time and Cost; Project Profitability management (Budget Management) & Resource management.Training and Development of the Development resources.Work with users and business partners to identify business requirements and develop systems solutions; systems engineering for Enterprise Systems supported by the Ordering COE, support all SDLC activities and phases from business concept to full deployment including requirements, design, ST, UAT, ORT, CI and GA rollout. Show less

  • Senior Delivery Manager

    Dec 2011 - Aug 2014

  • Project Manager - Business Intelligence (Telecom)

    Nov 2010 - Nov 2011

  • Delivery Manager

    May 2009 - Oct 2010

  • Advisory Systems Analyst

    Nov 2008 - May 2009

  • Advisory Systems Analyst/Sr Architect

    Nov 2008 - May 2009
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  Ibm corporation

  Dec 2013 - Aug 2014

  Senior application architect
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  Techmahindra americas inc

  Aug 2014 - Oct 2016

  Delivery manager
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  Ibm

  Nov 2016 - Aug 2022

  Technical manager

  Leading Business Operations Assurance Team since 2/2020 - Significant reductions in user tickets on Key Domains. - Formulated scrum-based Team across diff operations domains and integrated with Delivery Team for Root causes (Tooling & User Issues) and fixes, aimed to reduce tickets and improve user experiences. - Responsible for leading initiatives for achieving Key Metrics – MTTR (Mean time to Repair) and TTDR (Ticket to deal ratio). - Leading Triage and solutioning on tickets tied to solution/Design gaps.Leading Systems Engineering & Data Analyst Team - Conduct Regular Design Reviews with team to ensure alignment with Business expectations – Features, Non-Functional Requirements and Target Architecture. - Lead & Deliver POCs on automation, aimed at improving user experiences and cycle time reduction. Majority of them resulted into client funded projects. - Contract Template Automation and Dynamic linking to Pricing Catalog, enabling almost real-time Contract Clause management and reducing delivery cycle-time by 50%. - Expiring contract Notification & Renewals, to help expedite renewals and avoid terminations. - Pricing Catalog Automation and integration with Enterprise Catalog Application - Automation of Data quality Audit scripts and reports, leading to continuous reductions in Data quality issues. - POCs on Analytics and Reports. Operations Automation UI for Pareto on User Tickets and derive operational reports. - Responsible for creating pool of Technical Debt at the client Account Level across cross-functional Application domains, prioritization and Review with Business Stake Holders. Show less

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  Citi

  Aug 2022 - now

  Technical program group manager