Experience

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  Face prep

  Feb 2019 - Jul 2019

  Business development manager

  Meeting with new stakeholders of different institution to pitchin and describe the various products and its benefits includingcosting.Helping existing stakeholders and resolving their issues withnew developed product and handling as major SPOC for thatstakeholder.Handling operational functions between the company andstakeholder.

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  Hsbc

  Aug 2021 - Feb 2022

  Helping HSBC customers resolving their day to day banking issues at first contact where possible in a polite and friendlyway. Generating customer loyalty and resolving issues andunderstanding how and when to escalate. Providing excellent customer service to customer by keeping upto date on training and internal communications. Offers value added products and services based on customerneeds analysis and ensures customer understanding of thoseproducts.

  • Customer Service Representative

    Aug 2021 - Feb 2022

  • Customer Service Representative

    Aug 2021 - Feb 2022
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  Godrej properties limited

  Mar 2022 - now

  Relationship manager

  This role involves handling customer related process, MIS management, liaise with banks, external stake holders and ensure effective customer centricity in consonance with the business objective.Be a part of the customer facing team. Complete ownership of all customers matters including all KYC, timely execution of all documentation with the customer post sale, Updating of system on all customer interactions as required from to time including despatch of documents, furnishing progress updates to customers from time to time, timely raising of bills/ invoices through the system and ensure follow up with customer towards timely collectionsincluding TDS and Interest, Ensure Outstanding under specified limits. Ensure sending reminders to the customers as per SOP, resolve customer issues, handling escalations, wherever required raise flag and escalate to management.Creating extremely superior customer experience across all customer touch points starting from on boarding the customer and across all communications; Effecting timely handover to customer, handle customer grievance / escalations and resolve them within agreed TAT.Execution of customer service request such as nominations, bank loans, registration of ATS, and other relevant documents.Effectively communicating with customers.Always work within the statutory framework like RERA and defined SOPsProvide MIS in time for management to advise & control matters effectively. Closely Liaise with various internal departments for ensuring timely execution of documentation, collections effective resolution of customer matters. Jointly work with them to provide full bouquet of services to customers, Help legal department with information data as required to effectively fight legal battles wherever required, participate in settling matters with the customers, whenever required, and follow all internal SOP's and Norms , give effective feedback for improvement of process and product. Show less