Experience

• 

  Florida panthers

  Sept 2012 - Mar 2013

  Group sales coordinator

  Supported Group Sales Team, made cold calls, made sales, developed theme nights, all while building my own client list. After being hired as Group Sales Coordinator following my internship with the Florida Panthers, I was brought in to support the Group Sales team. I would assist in development and distribution of promotional materials for their theme nights, and help them reach out to their clients. I would often make calls for them or help them organize their contacts. On game nights I would assist with anything they may need, or problems that might occur. I also was responsible for making my own sales and developing my own programs. I would make cold calls to prospective clients and distribute information. Maintained a record of calls and clients through the use of CRM (Customer Relationship Management). Developed a Fire Fighter Appreciation Night among other themed events.• Assisted Group Sales team balancing multiple programs and theme nights• Made sales via cold calls while building personal client list• Answered incoming customer calls and inquiries• Provided game day assistance to customers throughout the arena at various locations• Tracked customer service issues and interactions using CRM database Show less

• 

  Bernice a ray school

  Jan 2013 - Jan 2014

  Aba behavior technician

  I worked one on one with a special needs student on the Autism spectrum. We relocated to a partner classroom after his behavior was making him unsuccessful in his second grade class. In the partner classroom we joined the NECC program (New England Center for Children) and worked on helping him to develop a successful behavior system. While focusing on a successful behaviors I also worked with him on his academics and accompanied him to his specials (Physical Therapist, Speech Therapist etc.).• Partnered with the New England Center for Children on a behavioral development program for a special needs student• Oversaw and accompanied student in the process of meeting with physical, occupational, and speech therapists Show less

• 

  Mit professional education

  May 2015 - Feb 2016

  Program associate

  Provide support to various departments including short programs, advanced studies, and marketing. Handle all administrative front desk duties. Answer phones and makes calls, places orders and deals with scheduling or booking issues.• Assisted in coordinating projects and video editing• Supported numerous departments including Short Programs, Marketing and Advanced Studies• Handled all front desk responsibilities with attention to detail across various projects

• 

  Mit sloan executive education

  Mar 2016 - now

  Communicate MIT Sloan Executive Education programs and services to internal and external stakeholders• Provide strategic insight into online programs and the digital portfolio of over 100 offerings• Assume leadership role working on cross-functional teams to proactively engage in continuous improvement of digital operations• Created organizational structure to benefit the entire office for the use of all online assets, those we already own and those still to be created• Document end to end process for all digital initiatives. Creates task lists and documentations for transparency across all teams• Identify areas for improvements in the operations and efficiency of overall digital program management• Work on multiple platforms such as Microsoft Teams, Zoom, Canvas, Virbela and Frame to execute program deliveries. Proficient knowledge in variety of software creates versatility• Maintain and manage all online program assets. Add and edit video content and material for multiple use cases across in person and online program offerings through use of Adobe Creative Cloud, Premiere Rush and Camtasia Show less Effectively collaborate with MIT Sloan Faculty, Program Directors and colleagues to determine and execute the logistical needs for a variety of programs, ranging from two to eight days in length and for up to 100+ attendees. Also assist in the end-to-end facilitation and documentation of our digital offerings with colleagues at multiple vendors. • Develop program budgets with Directors, and accurately report all program expenses for payment, and communicate final program operating costs and expenses• Participate in cross-functional initiatives through day-to-day operations, projects and special events• Oversee digital program uploads and Executive Certificate presentations for digital participants• Identify programs with low enrollment and develop strategic marketing plans to meet registration and profit goals • Address pain points and potential areas for improvement of digital processes Show less Worked to ensure smooth operations for delivery of world class executive education programs. Functioning in a dynamic and challenging business environment, I was responsible for maintaining effective systems, policies and processes for a high level of operational excellence and efficiency in all aspects of program delivery both in person and digitally. • Identified resources to act as service providers for planned programs and events, including hotel accommodations, food services, special attractions, and other program-specific arrangements• Developed and maintained complex databases to generate specialized reports including registration and financial reports and reconciliations• Supported both digital and open enrollment program teams as needed, including but not limited to physical inventory procurement, digital roster maintenance, and on-site assistance course planning and logistical implementation• Negotiated contract rates with vendors to create blanket purchase orders for Operations team • Maintain positive working relationship with property managers, on-site technicians, and vendors for multiple locations Show less Employed at Massachusetts Institute of Technology since 2015, my first role at Sloan was as an Enrollment Associate. My first role at Sloan was as an Enrollment Associate on the registration team. I served as the first point of contact for a high volume of clientele interested in registering for one or more, of over 50 on-campus, online, and custom program offerings. Financial transactions were a large component of the registration process, and I monitored program rosters to ensure all payments were received on time. Additionally, I was responsible for several administrative duties including order procurement, scheduling, stocking general office supplies, and sending and receiving mail. I frequently assisted Program Managers with off-site programs as well and this experience shadowing and assisting program managers prepared me for a transition into role of Program Operations Assistant.• Registered domestic and international participants for MIT Sloan’s Executive Education programs• Provided consistent customer service via email, telecommunications, and face to face correspondence• Oversaw all financial transactions for programs• Office Liasion for external vendors and maintenance requirements for multiple locations Show less

  • Assistant Director, Digital Deliveries

    Jul 2023 - now

  • Program Manager, Digital Deliveries

    Jan 2021 - now

  • Program Manager

    Feb 2020 - Jan 2021

  • Program Operations Assistant

    Aug 2018 - Feb 2020

  • Enrollment Associate

    Mar 2016 - Aug 2018
• 

  Keller williams realty, inc.

  May 2024 - now

  Realtor/relocation specialist

  Your Friendly Neighborhood RealtorAre you relocating to the vibrant city of Charlotte? Look no further—I’m Keith Ratel, your dedicated real estate partner. As a fellow transplant from the North East, I understand the excitement and challenges of moving to a new area. My mission? To make your transition seamless and stress-free.Why Choose Me?Local Insights: Having made the same move, I know the neighborhoods, schools, and hidden gems that make Charlotte and the Carolinas special.Flexible Solutions: Whether you’re ready to buy your forever home or need a temporary rental, I’ve got you covered.Personalized Service: Your journey is unique, and I’ll tailor my approach to meet your specific needs.Smooth Transactions: From negotiations to paperwork, I’ll guide you every step of the way.Why Work With A Keller Williams Agent? Looking to sell your home? As a real estate associate of Keller Williams Realty, you will now have access to over 170,000 associates across the country to help you sell your property. With our technology, we are leading the way in how homes are sold and purchased through online marketing. Through our KWLS, your listing will display on top name sites like Zillow and Trulia to get you the most brand exposure to your home. Looking to purchase a home? With our KW Technology and advanced websites, searching for properties that are active on the MLS is a breeze. Now you can search 24/7, save properties to your profile to view later and schedule showings. My job is to make the real estate buying process that much simpler and as a real estate associate of Keller Williams Realty, we are doing just that. You could never find a more dedicated, energetic, or focused agent to represent you. Please give me a call for a no obligation assessment of your needs!📞 Let’s chat about your relocation plans! Reach out at [email protected] or call me directly at +18573313562. Together, we’ll find the perfect place to call home. Show less