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Michal Kuziemski

Michal kuziemski

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location of Michal KuziemskiBydgoszcz, Kujawsko-pomorskie, Poland
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Followers of Michal Kuziemski545 followers

  • Timeline

  • About me

    IT Service Manager

  • Education

    • Kazimierz wielki university in bydgoszcz

      2007 - 2010
      Dipl.-ing. informatics

    • Kazimierz wielki university in bydgoszcz

      2007 - 2010
      Dipl.-ing. informatics

      Major in Computer Systems in Management and Production

    • Uniwersytet kazimierza wielkiego

      2007 - 2010
      Dipl.-ing. informatics

  • Experience

    • Convergys

      Jul 2010 - Jan 2014

      • Provide highly skilled Phone, Email and Chat support to business customers for NAS, Switching, Routing, Wireless and Security devices as part of the front line Level 2 Support structure. A good mix of both technical knowledge and customer service skills are essential.• Manage a queue of tickets bringing each to a resolution, which can include escalating them to another department or tier of support.• Updating tickets in your queue within SLA targets ensuring the quickest resolution for our customers.• Adapt to the technical level of the customer in order to facilitate effective communication of solutions or of ongoing troubleshooting.• Where necessary, use remote desktop applications to provide quicker solutions to the customer. Recreation of customer’s environment or configuration in our lab may also be needed in some circumstances.• Recognition and escalation of systemic issues to management in order to reduce inconvenience for our customers and/or other team members.• Must be flexible and able to follow potential directional changes in the business needs and support structure efficiently and effectively as required.• Exceed customer satisfaction, phone, productivity and other individual and team targets. Show less

      • Technical Support Engineer L1 NetApp

        Oct 2012 - Jan 2014

      • Level 2 Business Network Technical Support at NETGEAR

        Jul 2010 - Sept 2012

    • Netapp

      Jan 2014 - Aug 2019

      Provide in-depth technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

      • Senior Technical Support Engineer

        Sept 2015 - Aug 2019

      • Technical Support Engineer

        Jan 2014 - Aug 2015

    • Fujitsu

      Feb 2020 - Oct 2021
      Technical services engineer expert

    • Bsh sprzęt gospodarstwa domowego

      Oct 2021 - Jun 2022
      It service manager

    • Robert bosch sp. z o.o.

      Jul 2022 - now

      • IT Service Manager - Senior

        Jan 2023 - now

      • IT Service Manager

        Jul 2022 - Dec 2022

  • Licenses & Certifications

    • Itil® foundation

      Peoplecert
      Jun 2025

    • Ccna

      Cisco