Experience

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  Sunnyvale orthodontist

  Oct 2001 - Jan 2002

  Front office receptionist
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  Law office of james canfield

  May 2003 - Jan 2004

  Administrative assistant
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  Moi medical day spa

  May 2005 - Jul 2006

  Administrative assistant

  • Administrative support. • Scheduled and managed front office duties and maintained contact with vendors. • Handled all appointment scheduling, sales data reports, and email marketing.

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  Cisco

  Sept 2006 - Jun 2011

  • Assisted clients with use of Cisco’s web conferencing; troubleshooting conferencing, transferring calls, scheduling meetings, and product education. • Trained new staff and outsourced staff via video conference. • Schedule Meeting Place, WebEx, and web conferences for Cisco’s high-profile vendor companies • Open and escalate cases to engineers, forward priority 1 issues to leads, managers, and duty managers.• Recognized as CIN 2 Agent Best Attendance & Outstanding. • Honored as a training mentor. Show less

  • MeetingPlace Support Agent

    Sept 2008 - Jun 2011

  • Senior Customer Interactive Network (CIN) Agent 2

    Sept 2006 - Aug 2008
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  Workplace emporium

  Dec 2011 - Jan 2013

  Executive administrative assistant

  • 1-year junior assistant to executive assistant. • Performed clerical duties for CEO.• Effectively managed a high volume of calls and emails.• Conserved CEOs time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.• Prioritized conflicting needs; handling matters expeditiously, proactively, and following-through on projects to successful completion, often with deadline pressure.• Managing complex calendars and schedules - internal/external.• Problem-solving with strong decision-making capability.• Travel arrangement and accommodation assistance, internal/external client assistance. • Coordinating team events/engagements, running CEO office errands.• Preparation of reports, tracking and submitting expense reports, analyzing data for CEO. Show less

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  Qlm developments

  Sept 2013 - Dec 2014

  Project manager

  • Completed a broad variety of high level administrative, communication, and project management tasks. Such as: agendas, project start dates, city requirements, budgeting, invoices, quotes, proposals, blue print ordering. • Established trust with a strong capability to build positive customer, vendor, partner, and internal relationships. Taking on special projects as needed.• Logistics ordering of the following landscaping material, cement, asphalt, furnishings, irrigation, drain pipe, etc. • Heavy and complex calendar management; office meetings, off-site meetings, new projects for construction workers, remove completed projects.• Hire sub-contractors & vendors; prepared contracts. Show less

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  Social thinking publishing, inc. | social thinking center

  Jan 2014 - now

  Director of clinic services & office | clinical training coordinator

  • Executive support to CEO and Chief Officer of Operations - serve as the main point of contact for executives and external clients.• Administrative Manager to junior admin• Manager of Clinical Training Program between the 2 clinics.• Coordination of multiple departments – HR, clinic, customer service.• Relieve Executives of time-consuming tasks, working closely and effectively with the Executives to keep them well informed of upcoming commitments, responsibilities, and following up appropriately.• Interviewing and new hire setup – hiring new employees for several departments.• Providing a written and spoken bridge for smooth communications between the Executives, their internal associates, and the company’s clients; maintaining credibility, trust, and support.• Managing a variety of special projects related to marketing, product development, sales, and customer support. Prepare presentations and documents for meetings.• Note taking, writing, proofreading, and management of action items. Processing and submitting expense reports.• Event planning Show less