Experience

• 

  Ms engineering college

  May 2006 - Jun 2007

  Lab instructor
• 

  Antrax technologies pvt. ltd.

  Jun 2007 - Mar 2008

  Customer support executive

  • Ensured adherence to strict process guidelines and provided a prompt resolution to customers' queries resulting in a 25% decrease in query resolution time• Delivered high-quality installation of projectors and control systems and achieved on-time project handover to customers resulting in a 30% increase in timely project delivery

• 

  3segment technologies pvt. ltd.

  Jul 2008 - Feb 2014

  Entrepreneur

  • Managed hiring, sales, and marketing responsibilities as a co-founder by strategizing and ensuring continuous growth • Achieved a revenue increase of 30% YoY by implementing effective contact strategies and maintaining CTQ/CTP targets• Led successful sales, services, spares, consultancy, and turnkey projects for high-end electronic equipment, including projectors, plasma TVs, and LCD TVs• Maintained positive relationships with existing clients, introduced new merchants, and reduced costs through development, resulting in increased profitability by 20%• Streamlined business processes and enhanced customer satisfaction by mapping requirements and implementing guidelines, resulting in a 15% increase in customer retention rate• Developed and implemented processes in line with guidelines, prepared service agreements and AMC papers, and provided value-added solution services to ensure a superior customer experience Show less

• 

  Prime focus technologies

  May 2014 - Oct 2019

  Team lead

  • Set schedules, monitored daily workflow, and analyzed individual performance to motivate the team, ensuring a 20% increase in team efficiency• Managed and monitored staff attendance, organized weekly communication meetings, and mentored employees in reaching objectives aligned with company core values• Drafted monthly management and yield reports, and shared status reports with clients such as Star Operation, Sony Operation, Colours operation, Voot Team, and Vijaya TV

• 

  Additlabs

  Oct 2019 - now

  • Developed work plans, timelines, and allocated resources that helped achieve 100% deadline compliance and a 25% increase in team productivity• Led project planning, development, quality control, and final review to achieve 95% client satisfaction• Partnered with team members to identify and address problems, and adjusted project plans to account for dynamic targets and operational specifications to deliver projects with zero major errors.• Ensured timely project completion by conducting client business gathering sessions by developing a comprehensive roadmap and milestones plan Show less

  • Scrum Master

    Apr 2024 - now

  • Project Manager

    Oct 2019 - Mar 2024