Experience

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  The national treasury

  Jan 2017 - May 2017

  Technical support specialist

  -Network Support and maintenance.-Installation and configuration of LAN network equipment such as routers and switches.-Monitoring of Government Common Core Network (GCCN) from network operation center.-Wireless installation and configuration.-IT user support during trainings and conferences.-Performed regular server management operations.

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  Systech africa ltd

  Jan 2019 - Mar 2019

  Software development intern
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  Internet solutions

  Oct 2019 - Aug 2020

  Technical support engineer

  -Provide technical and functional support to client projects, and technical team as and when required.-Diffusing volatile situations when distressed/irate clients are in contact with the technical support desk.-Documenting troubleshooting and problem resolution steps.-Perform Motorola Canopy Equipment checks, including aggregate capacity and signal’s (Unlicensed) power and Jitter levels.-Investigating, diagnosing and resolving network problems reported by user or network administrators.-Monitoring and troubleshooting mail flow on Synaq, Fortmail. Show less

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  Dimension data

  Oct 2020 - now

  -Provide technical and functional support to client projects, and technical team as and when required.-Hands-on resolution of day-to-day technical problems (internet connection, IP/MPLS, VPNs, layer2 point-to-point, domain and email hosting).-Proactively monitored links usage, conducted protocol analysis, frequent down times and accurately isolated the cause and provided working solutions.-Supporting users and network administrators over the telephone, email or through chat.-Conducted service review for client's subscribed services to advised on service performance improvement. Show less

  • Project Implementation and Network Engineer

    Apr 2023 - now

  • Senior Network Support Engineer

    Aug 2022 - Apr 2023

  • Intermediary Network Support Engineer

    Oct 2020 - Jul 2022