Experience

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  Canon india pvt. ltd

  Jan 2001 - Jan 2004

  Senior engineer
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  Samsung electronics

  Jan 2005 - Aug 2008

  Branch service manager

  Product Group: Consumer Electronics, IT, Mobile ( GSM & CDMA )Service Network: 1 Factory service center, 12 Exclusive service partners for all products, 20 exclusive mobile phone service partners & 18 S&S partners.• Service Network correction as per Market / Management requirement.• Service deliverables.• Performance evaluation of the Associates / Service partner.• Development of the service network.• Support to the brand promise through effective delivery of quality service.• Monitoring competitor’s activities and reporting the same to HO.• Maintain synergy with sales.• Co-ordinator between the branch and HO.• Service Marketing.• Material, accounts and Man management.• Ensure highest level of customer delight through own team and Franchisee team. Show less

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  Carrier airconditioning & refrigeration ltd.

  Aug 2008 - Nov 2010

  Branch service manager, kolkata

  • Service Deliverables.• VOC Management• Service Infrastructure & Network correction as per National account / Market requirement.• Focus on Equipment commissioning.• Special focus on AMC Business.• Implementation of Carrier way of working among service partners.• Synergy with sales and service revenue team.• Relationship building with National accounts.• Installation audits.• Market feedback to Quality Deptt.

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  Videocon industries ltd.

  Dec 2010 - Apr 2011

  Regional manager business revenue, east

  • Expansion of spare part dealer network in East.• Annual maintenance contract drive through ASC and third party.• Special focus on accessories and life style product sale through SPD channel.• Spare part sale to ASC and out of warranty royalty collection.• Achieving gross margin target.• Focus on chargeback and defective spare handling.• Plan to liquidate slow moving / non moving inventory.• Development of additives through vendors.• Catalogue design, packing design for spares & accessories as per market requirement. Show less

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  Pe electronics ltd. bangalore

  May 2011 - Feb 2012

  Branch service manager

  Responsible for Bangalore city and upcountry service for Philips & Electrolux brands.• Service network enhancement / correction as per market requirement.• Achieving deliverables for customers and channel partners as per SLA.• Warehouse and dealer defectives management. • Support to the brand promise through effective delivery of quality service.• Monitoring competitor’s activities and reporting the same to HO.• Maintain synergy with sales.• Spare planning.• Service Marketing.• Material, accounts and Man management.• Ensure highest level of customer delight through Franchisee team. Show less

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  Haier appliances india pvt ltd

  Jan 2012 - Jul 2015

  Regional service manager

  Regional Service Operation _ East.Channel ManagementMentoring Branch Service ManagersNetwork review, planning and execution.

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  Tata sky ltd

  Jul 2015 - Jan 2022

  General manager - field service delivery
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  Tata play ltd

  Jan 2022 - now

  General manager field service delivery at tata play ltd.

  General Manager Field Service Delivery at Tata play