Experience

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  Tvs motor company

  Apr 2019 - Jun 2019

  Data analyst intern

  Delivered actionable insights for improving customer satisfaction by conducting comprehensive analysis of 3000+ social media and customer care complaints data, identifying key trends and patterns.

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  Grant thornton bharat llp

  Mar 2020 - Dec 2020

  Financial operations executive,

  • Produced essential MIS, revenue, billing, collections, and expense reports for 10+ Pan India Business Units, enhancing data-driven decision-making on a weekly, monthly, and quarterly basis.• Created a bi-weekly Timesheet Compliance report to manage employee timesheets, positively influencing salary processing and year-end performance evaluations.• Ensured 100% Compliance rate by conducting due diligence on 2000+ audit letters, rigorously enforcing company policy.

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  Flipkart

  Apr 2021 - Jun 2021

  Operation executive

  Onboarded over 10 sellers under the MPFBF program for the Books division by Streamlining the communication channels between sellers and internal teams thus increasing seller satisfaction by 30%.

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  Cars24

  Jun 2021 - Feb 2024

  Business intelligence analyst

  •Accelerated team efficiency by 25% through the development of a live automated dashboard, to monitor Key Performance Indicators (KPIs) encompassing Cost analysis, Turn Around Time (TAT), and quality metrics for 15 cities nationwide.• Achieved a monthly cost savings of over ₹30K for the company by successfully implementing an automated reporting system across five regions, effectively identifying, and addressing potential duplicate payments.• Led stakeholder collaboration efforts to ensure timely delivery of top priority cars before defined Delivery Dates for at least 80% of all orders in the Delhi NCR region.• Enhanced the Team productivity by 30% by Automating Access and Mappings requests with a user-friendly process, decreasing TAT to 1 day for all the regions across India.• Attained a 50% reduction in non-salable cars with rusted panels through comprehensive vehicle analysis.• Reduced non-salable car costs by 10% by evaluating 300 vehicles against predefined benchmarks to determine cost approvals.• Streamlined the Physical Inventory verification process resulting in a 50% reduction in time required to verify the inventory. Show less

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  Grazitti interactive

  Oct 2024 - now

  Marketing ops sr. specialist