Experience

• 

  Pronet isp

  Jan 2017 - Mar 2018

  • Technical Support

    Mar 2017 - Mar 2018

  • Customer Service Representative

    Jan 2017 - Mar 2018
• 

  Source code

  Oct 2021 - Oct 2023

  Information technology specialist
• 

  Dubai holding

  May 2023 - now

  Customer service representative

  • Deliver a high level of service to customers to build upon future relationships.• Form and sustain strategic relationships with clients.• Meeting with colleagues to offer feedback and insight on job tasks based on careful review.• Answer customer telephone calls and emails promptly to avoid on-hold wait times.• Respond to customer requests for services and company information.• Effective liaison between customers and internal departments• Increase efficiency and team productivity by promoting operational best practices.• Educate customers about billing, payment processing, support policies, and procedures Show less