
Timeline
About me
IT Support Engineer | Customer Service
Education

Marwadi university
2018 - 2022Bachelor of technology - btech information technology
Experience

Pronet isp
Jan 2017 - Mar 2018Technical Support
Mar 2017 - Mar 2018Customer Service Representative
Jan 2017 - Mar 2018

Source code
Oct 2021 - Oct 2023Information technology specialist
Dubai holding
May 2023 - nowCustomer service representative• Deliver a high level of service to customers to build upon future relationships.• Form and sustain strategic relationships with clients.• Meeting with colleagues to offer feedback and insight on job tasks based on careful review.• Answer customer telephone calls and emails promptly to avoid on-hold wait times.• Respond to customer requests for services and company information.• Effective liaison between customers and internal departments• Increase efficiency and team productivity by promoting operational best practices.• Educate customers about billing, payment processing, support policies, and procedures Show less
Licenses & Certifications
- View certificate

Technical support fundamentals
Coursera | googleJun 2021 - View certificate

Linux server management and security
CourseraSept 2020 - View certificate

Aws certified cloud practitioner (clf-c01) cert prep: 1 cloud concepts
LinkedinDec 2023 - View certificate

Create a virtual machine using aws ec2
CourseraJun 2023 - View certificate

Cyberops associate
Cisco networking academyDec 2021 - View certificate
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Aws academy graduate - aws academy cloud foundations
Amazon web services (aws)Feb 2022 
Ccna r&s: routing and switching essentials
Cisco networking academyMay 2020- View certificate

Deploy a wordpress website in aws ec2
CourseraJun 2023
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