
Timeline
About me
CRM Manager at Philip Morris International
Education

Erasmus school of economics
2011 - 2012Master of science (ms) business, management, marketing, and related support services 8. 3/ 10 "distinction"Activities and Societies: Erasmus Recruitment Days, Member of Marketing Association Marketing Research AnalysisBranding and AdvertisingStrategic MarketingInnovation and MarketingCustomer Relationship Management

Athens university of economics and business
2004 - 2009Bachelor's degree financial economicsMicroeconomicsMacroeconomicsStatisticsEconometricsStrategic MarketingFinancial Business ManagementCost AccountingRisk Management
Experience

Erasmus university rotterdam
Feb 2012 - Jun 2012Teaching assistant• Marketing Management tutorials to International Business and Economics Bachelor students• Establishing communication between academic faculty and university students• Assignment coordination, task evaluation and assignment grading

Improve digital
Nov 2012 - Feb 2014Account manager• Online inventory optimization for premium publishers and advertisers • Media buying and demand planning • Contract negotiation • Reporting to KPIs and projections to competitive insights • Sales forecasting using business development tools: Salesforce, Qlikview• Partnership with technical providers to ensure inventory quality• Key Account Management (Nu.nl, Weeronline, King Games) Fund raising and CSR management

Adidas
Mar 2014 - Mar 2018● Delivery of E2E projects for Western Europe market, using mainly Agile methodology● Implementation according to market roll out and expansion strategy for.com and Partner Program● Cross-functional stakeholder communication through project lifecycle and conflict management● Business case creation based on Customer Service, Analytics and User experience teams’ feedback● Manage change across teams after projects go live and ensure sustainable process management and smoothhandover● Delivery of operational framework to create transparency on project KPIs and enable proactive identification ofpotential risks and interdependencies● Support Partner Program platform integration within e-Commerce system landscape● Team lead of 2 Senior Business Analyst headcounts Show less ● Western Europe SCM&IT cost controlling● Monthly financial analysis of unit price development across European DC network, for logistics cost optimizationpurposes● Volume allocation planning as per seasonal article ranging● Budget and forecast cycle consolidation for Western Europe clusters with SAP FI/CO● SCM&IT Project controlling and business case board submission● Variance analysis for actual and target figures and weekly reporting for management● Master data maintenance as per international accounting policies Show less
Digital Solutions Manager
Jan 2017 - Mar 2018Business Analyst SCM&IT
Oct 2015 - Dec 2016Product Supply Specialist
Mar 2014 - Sept 2015

Desmos
Sept 2018 - Oct 2019Program officer and volunteers' coordinator● Project Manager for reconstruction project in wildfire impacted areas of Eastern Attica (Mati), financed by European Investment Bank Foundation and independent donors (total funding 525K+).● E2E project implementation for nationwide social welfare programs ('Desmos for Youth", Desmos for Schools")● Donation implementation and grant proposals for institutions and private equity donors● Forecasting and budgeting of project costs, tracking actuals development over foundation’s operational expenses● Creation of performance reports, operational KPIs and impact framework● Account management with donors, charitable institutions, NGOs and 3rd party contractors in order to design program scope and ensure seamless, effective and transparent project implementation● Due diligence for the 3rd sector and needs documentation● Volunteers' network coordination, calls to action and task allocation Show less

Philip morris international
Oct 2019 - now●Digital channels (website and e-Commerce) owner ●Consumer journey excercises to provide with optimal phygital experience●Budget FC and business case submission●Procedures set up and mapping to ensure audit control compliance ●Cross-functional collaboration with internal teams (IT, Customer Care, Commercial, e-commerce) and 3rd party vendors to design, develop and deploy E2E digital solutions●Delivery of technical solutions to accelarate company's digital transformation and enable omnichannel capabilities●Sprints deployment coordination across commercial organization and support during hypercare phase●Google analytics and SEO optimization●Reporting on digital KPIs and solutions performance Show less ● End-to-end agile project management● Cross-functional collaboration with internal teams (IT, Customer Care, Commercial, e-commerce) and 3rd party vendors to design, develop and deploy digital solutions●Delivery of technical solutions to accelarate company's digital transformation and enable omnichannel capabilities●UATs management ●Sprints deployment coordination across commercial organization and support during hypercare phase●Support documentation creation to allow for smooth project go-live and to ensure proper use of solution by end users ● Reporting on digital KPIs and solutions performance Show less
CRM Manager
Feb 2025 - nowManager Digital Solutions
Jul 2022 - Feb 2025Digital Lead
May 2021 - Jul 2022Digital Project Manager
Oct 2019 - May 2021
Licenses & Certifications

Icagile certified professional
IcagileNov 2023- View certificate

Professional scrum master™ i (psm i)
Scrum.orgNov 2023
Volunteer Experience
Coordinator Of Volunteers
Issued by SCORE, South Africa on Aug 2017
Associated with Christina KostakiBusiness Administration and Training Methodology Associate
Issued by TMA, Egypt on Nov 2010
Associated with Christina Kostaki
Languages
- geGerman
- enEnglish
- grGreek
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