Experience

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  Working links

  Apr 2008 - Oct 2009

  Employer solutions

  My role was to establish and maintain excellent relationships with customers in receipt of benefits and helping them into sustainable employment. I achieved this through a high level of communication, interpersonal skills and by working creatively and effectively within the team.I was also responsible for overseeing performance and effectiveness of our vacancy systems to reach clients and generate job starts. This required accurate and relevant data collection which aided in strategic development, forecasting and overall company performance. Show less

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  Remploy

  Oct 2009 - Oct 2010

  Branch manager

  Overcoming multiple barriers and supporting people into sustainable employment. This position allowed me the opportunity to work with a large section of the community that require ongoing support and assistance in returning into sustainable employment.

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  Shaw trust

  Sept 2010 - Feb 2014

  Operations manager

  In this position I was responsible for the management and delivery of multiple contracts (mainly Work Choice) within CPA 9 (Cumbria and Lancashire). This was achieved by translating the strategy of our business into delivery, managing and developing a local team and suppliers; leading to high-level performance that complies with contract requirements.I held responsibility for the delivery of the contract directly to DWP, whether with employees or through subcontractors, ensuring budget and quality standards are adhered too. Show less

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  Hope for justice

  Jun 2014 - Jan 2016

  Head of operations

  Hope for Justice is an anti-human trafficking organisation working to uncover and abolish the hidden crime of modern-day slavery. As a non-governmental organisation (NGO) we gather intelligence and assist in the process of removing victims from exploitation. Human trafficking is not someone else’s problem, it’s happening in our communities, in our neighbourhoods, in our country. Hope for Justice was created to be the practical solution to ending human trafficking.

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  Safe families for children

  Jan 2015 - Oct 2017

  Programme director

  Safe Families for Children (SFFC) recruits, trains and supports volunteers who get alongside a family to offer the support they need.

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  E worldwide

  Oct 2016 - Aug 2020

  Creative director

  Oversee creative delivery. This includes the management of staff and 100+ volunteers over 4 locations and a variety of fields, including but not limited to: -Brand Development-Marketing-Web & Social Media-Live performance-TV shows-Music publishing-Conferencing

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  Isky research

  Aug 2020 - Dec 2023

  Global client services

  At the core of iSky Research is the access we have to hundreds of digital banking channels around the world. With that access, we benchmark, analyse, index and compare customer experience in order to inform and advise our global financial services clients.

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  11:fs

  Jan 2024 - now

  Senior sales