Experience

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  Syntel telecom - a division of arvind limited

  Apr 2009 - Jan 2021

  Asst commerical manager

  • Managed pre-sales, post-sales, and commercial activities for the Telecom Service provider business on a PAN India basis.• Provided telecom solutions to Service Providers, ISP service providers, SME & LE customers, including IP Telephony, VOIP, SIP Trunking, Cloud PBX, and Unified Communications.• Worked on large enterprise cases with Telecom service provider/ISP Account Managers to close orders.• Handled PAN India distributors and dealers for the service provider business.• Oversaw all accounts receivable and payable activities, credit control, billing material, debtors' aging analysis, reconciliation, and settlements.• Managed dealers' incentives, credit notes, debit notes, provisioning, collection forecast, and cash flow statements.• Prepared sales MIS reports, including manufacturing and trading, and provided weekly MIS reporting on price lists.• Evaluated purchase orders and ensured their clearance, along with techno-commercial identification of parts.• Introduced Alcatel Cloud applications to corporate customers and service providers.• Conducted negotiations with vendors, finalized rate contracts, and stayed updated with PBX competitors' pricing and schemes in the market.• Analyzed competitors' initiatives and developed action plans to counter competition by providing customized quotes to distributors and vendors.• Resolved escalated client complaints and managed overall operations to support large complex bids.• Ensured on-time customer delivery through accurate and detailed operation plans. Show less

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  Cloudextel (excel telesonic india pvt ltd), a bombay gas venture

  Feb 2021 - Oct 2021

  Senior sales manager

  • Manage Dark Fiber, Small Cell & Aerial Network business nationwide for Telecom Service provider business.• Oversee billing for the network business, ensuring timely collection across PAN India Circles.• Ensure 100% site coverage in adherence to SLAs.• Negotiate with vendors for renewal of rate contracts with Telecom ISP and Government Business, ensuring timely site feasibility and commercial submissions.• Enter sales orders into the ERP system and follow up with the finance department for timely release of rental payments.• Ensure proper signing of Handover to Operations (HOTO) and submit invoices for payment release.• Coordinate with Circle Heads on Request for Additional Information (RFAI) signing.• Excel in managing the end-to-end deployment, monitoring progress, and addressing roadblocks. Show less

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  Tata communications

  Oct 2021 - now

  Program manager

  • Successfully manage the project management of implementation and delivery projects, ensuring smooth end-to-end execution.• Collaborate closely with customers and the sales team to identify service requirements across all TCL and TTL products and services.• Facilitate daily interactions with cross-functional teams and customers, ensuring clear project plans and effective program management.• Determine project timelines, scope, and execute projects on a cross-functional and regional basis while adhering to allocated costs.• Identify project risks, contingencies, and revenue leakages, taking proactive actions to mitigate them.• Monitor SLAs, track project outcomes, and ensure customer-requested timelines are met.• Conduct periodic updates and reviews with customers and vendors to keep projects on track and manage potential delays.• Plan downtime for customers and identify opportunities for improving operational efficiency.• Ensure successful delivery of all services to customers and collaborate with the service delivery team for process improvements.• Engage in client calls for updates on different regions and critical timelines.• Facilitate smooth project closure and handover to respective business owners.• Possess strong management skills to independently lead large projects while meeting customer expectations in delivering committed services. Show less

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  Tata tele business services

  Oct 2023 - now

  Project manager complex order

  Managing and delivering Large enterprise & Complex order deliveries for PRI , SIP , SDWAN, Cpass, Cloud Computing, AzureSuccessfully manage the project management of complex implementation and delivery projects, ensuring smooth end-to-end execution.• Collaborate closely with customers and the sales team to identify service requirements across all TCL and TTL products and services.• Facilitate daily interactions with cross-functional teams and customers, ensuring clear project plans and effective program management.• Determine project timelines, scope, and execute projects on a cross-functional and regional basis while adhering to allocated costs.• Identify project risks, contingencies, and revenue leakages, taking proactive actions to mitigate them.• Monitor SLAs, track project outcomes, and ensure customer-requested timelines are met.• Conduct periodic updates and reviews with customers and vendors to keep projects on track and manage potential delays.• Plan downtime for customers and identify opportunities for improving operational efficiency.• Ensure successful delivery of all services to customers and collaborate with the service delivery team for process improvements.• Engage in client calls for updates on different regions and critical timelines.• Facilitate smooth project closure and handover to respective business owners.• Possess strong management skills to independently lead large projects while meeting customer expectations in delivering committed services. Show less