Experience

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  Mcdonald's

  Aug 2010 - May 2011

  2 asst store manager

  Joined as a Management Trainee – Operations and promoted to Second Assistant Manager after 6 months. Managed a team of 24 team members and 12 delivery drivers in a store with an area of 3,000 Sqft, generating an annual revenue of 1.5 Cr INR.Key Roles & Responsibilities :Store Operations Manpower ManagementCustomer Satisfaction Team Development Financial ManagementInventory Control Management Trainee: Operations 08/2010 to 02/2011 Successfully completed Basic Shift Management CourseSuccessfully completed Advanced Shift Management CourseRecognition :Awarded with Bronze hat during BSM course across North-East IndiaAwarded with Impressive MDP during ASM course across North-East India Show less

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  Catmoss retail pvt. ltd

  Jun 2011 - Dec 2012

  Area sales manager (key accounts)

  Independently managed 80 shop-in-shop stores for Catmoss Retail (Kids Wear Apparel Brand) across Pan India in a Key Accounts role with a major retailer such as Reliance Trends, Bharti Retail, and Shoppers Stop. Managed a team of 86 individuals, including 7 Area Managers from different states, generating an annual revenue of 2.4 Cr INR.Key Roles and Responsibilities :Competitive AnalysisSales Monitoring and GrowthTeam ManagementStore DevelopmentManpower ManagementAdvertising & Promotions:Stock ManagementMarket IntelligenceAchievements :Business Growth:Reliance Trends Ltd business increased to 38%, up from 12% in the previous season.Store growth reached 80 stores, compared to 32 stores in the previous season.Partnerships:Successfully headed new tie-ups with Bharti Retail and Shoppers Stop, achieving this within six months after Reliance Trends. Show less

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  Starbucks india

  Jan 2013 - Sept 2015

  Store manager

  Part of the pioneer batch of Store Manager’s during the brand's entry into India. Successfully managed and opened the first store of T3 Domestic Airport in New Delhi, India, with an area of 460 sqft, generating an annual revenue of 3.4 Cr INR. Later managed the highest volume DLF Cyber Hub store in Gurgaon district , with an area of approximately 1,800 Sqft, achieving an annual revenue of 4.6 Cr INR.Key Roles and Responsibilities :Store OperationsScheduling TrainingOperations Excellence Customer ServiceInventory Learning & DevelopmentRecruitment Achievements:• Learning & Development: Imparted training to new SM’s , ASM’s , and SS’s for new store openings in the district. Trained 2 SM’s in the Delhi who successfully opened new stores for Starbucks. Conducted coffee training sessions for employees in the Gurgaon District. Internally developed 10 partners (1 SM, 2 ASM, 3 SS, 5 Baristas) who successfully achieved their next level.• Marketing: Implemented monthly marketing promotion executions across stores in the Gurgaon district.• Quality Assurance: Led the Gurgaon district in addressing Quality Assurance concerns across stores.Achieved an overall score of 96.5% in the NSF QA audit.• New Store Openings: Successfully opened new stores, i.e DLF Cyber Hub in Gurgaon and the first Delhi T3 Domestic Airport store.• Financials: Achieved an Annual Operating Plan (AOP) for FY 2014-15 at 24.13% versus a target of 21%.• CSR Activities: Performed sustainable CSR activities each quarter during the work tenure.Recognition: Awarded as the Store Manager of Quarter in Q4 of FY 2014-2015 . Show less

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  Bo's coffee

  Sept 2015 - Nov 2022

  Operations manager

  Independently managed the entire Bo's Coffee Qatar business operation as Head of Department (HOD) from the brand's inception in the Qatar market. Oversaw various departments including Operations, Legal, Business Development, Marketing, Supply Chain, Learning & Development (L&D), Human Resource Management (HRM), and Finance. Successfully managed a total retail space of 9,050 Sqft, achieving an annual revenue of 5.1 million Qatari Riyals with a year-over-year growth of 2.1%. Led a team of 58 in Operations and 9 from other departments.Key Roles & Responsibilities:Business DevelopmentFinance ManagementFit-Out Supply Chain ManagementLearning and Development, HRMOperations ExcellenceDigital MarketingNew Product Innovation Achievements:Opened Bo's Coffee's first international market in Qatar. Participated in food and beverage exhibitions and festivals. Organized Food and Beverage services for major events of 500 Guest. Show less

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  Pizza hut canada

  Nov 2022 - now

  Area operations manager

  Independently handled 10 Pizza Hut franchise stores with a total of 12,500 Sqft of retail space in the Greater Toronto Area, Canada. Successfully generated an annual revenue of 8.6 million CAD with a year-over-year growth of 2.9%. Managed a team of 56 , including 10 Restaurant General Managers (RGMs).Key Roles and Responsibilities :Financial Analysis and Budget ManagementPerformance Monitoring and Staff DevelopmentOperations and EfficiencyCustomer Service and CommunicationStrategic Collaboration and Market IntelligenceReporting and ComplianceProductivity ImprovementAchievements:Accomplished "At Standard" for all ACE Audits by NSF.Achieved an aggregated rating above 4.5/5 at SMG 360. Show less