Experience

• 

  Tata consultancy service

  Mar 2013 - Aug 2024

  Managed a Salesforce-based Agile project for a Dutch client in the staffing and recruitment domain, focusing on deployments and configuration changes. Successfully handled over 15 Salesforce environments and integrations, ensuring 3+ weekly releases using VsCode, Jenkins, GitLab, and Salesforce. Automated pre- and post-destructive changes with 70+ GitLab XML files, reducing manual effort by 80%. Led 10+ Bullhorn package upgrades using the Swagger tool. Directed deployment planning meetings with 15+ stakeholders, providing strategic guidance for successful releases. Show less Managed an Agile banking project focused on developing a new application. Effectively controlled project financials, ensuring activities stayed within 80%-85% of the projected budget, saving client spending. Analyzed 30+ client requirements with 95% accuracy and secured sign-off. Led the onboarding and offboarding of 100+ associates, coordinating with the Resource Management Team to meet project needs. Streamlined billing processes with 14+ team members, resulting in less than 1% billing leakage. Oversaw release activities, closing 20+ change requests for a successful production release. Show less Managed an Agile banking project focused on analysis, ServiceNow incident resolution, and deployment. Handled 20+ client business requests per month, implementing changes related to user access, profiles, and roles. Performed 50+ bulk data updates and migration activities using Data Loader. Collaborated with a team of 5 associates to manage 20+ production releases using Salesforce DevOps (Copado), deploying 30+ user stories per release. Ensured 100% requirement coverage while resolving 200+ incidents, including trigger changes, VF pages, reports, dashboards, and validation rules. Created 30+ JIRA user stories for tracking code changes and developed 25+ solution documents to ensure the feasibility of business solutions. Show less This role required L3 level Production support including application maintenance and enhancement work.Analyzed 50+ requirement documents, suggesting efficient resolutions at code level & estimating SLAs with 90% accuracy.Scripted the code in MF Cobol for more than 50 enhancements and bug fixes, as well as developed SQL queries to perform database operations.Worked on Remedy lodge tool to fix 50+ critical incidents and deliver them within the stipulated SLA.Developed 90+ test cases for new enhancements and ensure 100% code coverage with thorough testing. Show less

  • Salesforce Administrator/DevOps Engineer

    Nov 2023 - Aug 2024

  • Project Manager (Onshore/Offshore)

    Aug 2022 - Oct 2023

  • Salesforce Administrator

    Feb 2018 - Jul 2022

  • Senior Software Developer

    Mar 2013 - Jan 2018