Experience

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  Courtyard by marriott and towneplace suites by marriott, st. george, ut

  Feb 2011 - Jul 2015

  • Point-of-contact for representatives of top accounts to ensure customer satisfaction.• Coordinated multiple departments to finalize projects on schedule.• Two-time Associate of the Quarter. • Offered exceptional customer service tailored to each guest’s needs and preferences.• Ensured guest satisfaction through active listening and conflict resolution; worked to proactively. mitigate potential problems involving both guests and other associates.• Reviewed daily financial reports and computer records for accuracy, resolved discrepancies.• Trained new employees for front desk job responsibilities.

  • Assistant Director Of Sales

    Jul 2012 - Jul 2015

  • Guest Services Representative/Night Auditor

    Feb 2011 - Jul 2012
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  Springhill suites by marriott, logan, ut

  Aug 2015 - Feb 2019

  • Managed work planning and processes; performed administrative and clerical duties.• Practiced active listening and conflict resolution.• Authored rigorous documentation and training materials for this position. • Offered exceptional customer service tailored to each guest’s needs and preferences.• Ensured guest satisfaction through active listening and conflict resolution; worked to proactively mitigate potential problems involving both guests and other associates.• Reviewed daily financial reports and computer records for accuracy, resolved discrepancies.• Trained new employees for front desk job responsibilities.

  • Sales Assistant/Coordinator

    Jan 2017 - Feb 2019

  • Guest Services Representative/Night Auditor

    Aug 2015 - Jan 2017
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  Autoliv

  Jun 2019 - Nov 2019

  Production associate 1

  • Carried out industrial process flow in a fast-paced environment.• Troubleshot robotic manufacturing equipment.• Applied Kaizen principles to participate in a culture of continuous improvement.

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  Advanced composites inc.

  Nov 2019 - Aug 2022

  • As part of top management, coordinated overall work to meet production goals and deadlines; led and participated in continuous improvement activities to improve efficiency.• Implemented an interdepartmental Lean Six Sigma program for defect reduction and process improvement; selected candidates for training/certification and coordinated project meetings.• Led a department of quality engineers, supervisors, and inspection technicians to ensure conformity of product and to drive initiatives to reduce cost, increase process efficiency, and improve overall quality of product.• Responsible for staff hiring and evaluations, providing training and professional development, communicating and enforcing company policies, and managing employee workloads/assignments.• Ensured quality management system compliance with AS9100 Rev D standard, acted as management representative for QMS audits, and led corrective actions.• Led the Material Review Board to evaluate and disposition discrepant product. Show less • Developed filament-wound composite overwrap procedure for in-engine turbine torque measurement system; work included tooling design/fabrication, developing and maintaining detailed work instructions, and prototype fabrication and delivery; presented pre-production manufacturing readiness review to DoD.• Designed/developed manufacturing processes, tooling, and equipment for use with advanced composite materials.• Troubleshot/modified existing manufacturing processes and produced prototypes, including via use of manual and CNC milling machines, toolroom lathes, and filament winding machines.• Developed technical and safety training materials and administrated the associated online learning management system.• Performed all work under AS9100 Rev D quality management system requirements.• Acted as a member of the Material Review Board to evaluate and aid in the disposition of discrepant product. Show less

  • Quality Manager and Engineer

    Mar 2021 - Aug 2022

  • Design Engineer

    Nov 2019 - Mar 2021
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  Icu medical

  Aug 2022 - now

  Quality engineer ii

  -Owned the Validation Master Plan and acted as a member of the Validation Review Board for the Global Service organization.-Developed a tool to automate and centralize data collection of inputs to the Global Service Quality Management Review; prepared and delivered Global Service QMR presentations.-Performed statistical trending of nonconformance (NCR) data in Minitab to monitor and evaluate process health.-Acted as audit backroom manager for multiple successful ISO 13485 / MDSAP surveillance and recertification audits.-Expanded application of supplier corrective action processes by the Global Service organization.-Coordinated planned process deviations (PPD) for Global Service, including reviews for compliance and collection of objective evidence of adherence for monitoring and closure.-Participated in reciprocal peer mentoring with members of the Service Quality team.-Collaborated on corrective & preventive actions (CAPA); provided input for monthly CAPA Review Board and Operational Review meetings. Show less