Experience

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  Computer edge puerto rico

  Jan 1999 - Jun 2004

  Owner

  Personal computer repair, software installation and customization.

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  Automeca technical college

  Jan 2002 - Jan 2005

  Professor, automotive technology

  ▪ Classroom Control▪ Provide assignments, projects and tests ▪ Evaluation skills▪ Extracurricular activities▪ Shop Practice and tests▪ Radio Station Consultant in Mix107.7FM & 102.3FM “Pro de Automeca”

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  Ford motor company

  Jul 2004 - Jul 2005

  Non-technical instructor

  Collaborated on the development and delivery of non-technical training curriculum in Spanish for dealerships un Puerto Rico. Increased training efficiency while raising service and parts departments productivity and customer satisfaction.

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  Bella international

  Jul 2005 - Apr 2015

  Technical instructor/special projects

  Provided training to technicians, sales, parts and administrative personnel in different brands. A brand representative for Puerto Rico and US Virgin Islands markets. Analysed service departments to enhance process and productivity. Also, worked as an editor for American Honda auto and marine Trainings in Spanish.Rodriguez worked with special projects and provided technical support to service and sales departments. On his duties as an instructor, Rodriguez provided training to technicians and sales personal (in Spanish and English) in all the distributor brands, like Honda (auto, motorcycles, outboard and small engines), Acura, Triumph, BMW Motorcycles, GEM Electrics Cars, Mazda and Chrysler. As part of his functions, Rodriguez was the representative of those brands in Puerto Rico and US Virgin Islands. His knowledge and experience were required in some legal issues and inspections to the Customers Issue Department in Puerto Rico (Departamento de Asuntos del Consumidor - DACO). Show less

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  Puerto rico department of state

  Jan 2011 - Jan 2014

  President - automotive technicians and mechanics board of examiners

  Administration of PR #40 Law of 1972 to create the Board of Examiners to license entry into the Automobile Repair profession in Puerto Rico.The Board determines the eligibility of individual applicants for admission for the test and provides the licence upon which the Department of State relies to practice as a Technician or a Mechanic in the Commonwealth of Puerto Rico.Following examination, the Board of Examiners shall determine whether the applicant is qualified to be a Mechanic or a Technician registered in the respective area applied for. Show less

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  Ford motor company

  Apr 2015 - now

  Central America and the Caribbean Ford TeamResponsibilities• Manage dealership CVP performance• Work independently and collaboratively• Puerto Rico and CCA Training Center Administration • Establish and maintain strong relationships with dealers • Grow and support Quick Lane and Quick Parts operations• Serve as the primary Parts and Service contact for dealers • Grow and support Ford, Motorcraft and Omnicraft Parts Sales• Approve and manage dealer Warranty and Warranty concerns• Ford Dealership Fixed Operations Management and Improvement• Conquest and Support Extended Service Warranties and Maintenance Plans• Identify new growth opportunities and evaluate based on business case data• Resolve unique and complicated customer relations and satisfaction concerns• Solve unique and complicated Parts and Service issues on behalf of CCA dealers• Work with PS&L and global partners to improve parts supply and logistics to the region Show less Member of the Product Concern Resolution Process & the central Emerging Markets Product Concern Engineering Team.Manage and respond to Technical Assistance Requests from regional Dealers, for Field Service Engineering activity Initiate activities & perform studies to develop and increase the Dealer’s Vehicle "Fix-It-Right-The-First-Time" (FIRTFT) capability, and follow-up with each assigned Dealer to implement improvement actions.Ensure the needed tools and equipment are available at all Ford Dealers to perform proper diagnosis and repair, and advise in procuring tools and equipment where needed.Coordinate New Model Product Launch Support throughout the region and assist in identifying any launch concerns.Work with Dealer management to drive the implementation of technical training.Drive the implementation and sustainment of the Corporate Technical Training Strategy for the CCA Region. Show less

  • PRVI District Manager

    Apr 2021 - now

  • Dealer Operations Manager, Caribbean Region

    Feb 2019 - Apr 2021

  • Field Service Engineer & Trainer Central American & Caribbean

    Apr 2015 - Feb 2019