Experience

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  Idt

  Jan 2000 - Jan 2001

  Fabrications operator
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  Kurtz instruments

  Jan 2001 - Jan 2002

  Electronics technitian
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  Fresh network

  Jan 2002 - Jan 2003

  It operations

  Providing computer consulting, assisting Network Specialist in computer upgrades; Installation, office application upgrades, Windows upgrades, Tape Backup system, Providing tech support for 6 remote offices, traveled to remote offices and connected offices remotely to the corporate office via Citrix metaphrame on thru DSL, Point of contact for Alarm System, Meridian Phone System, A/C and office Maintenance

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  Sscs

  Aug 2004 - Mar 2006

  Technical support specialist

  Responsible for customer support of SSCS Hardware/Software in the field, assisted customers with all problems encountered in their daily use of SSCS products. Problem solving and additional training with customers when necessary to support SSCS software. Customer support in two types: those problems which would be solved online, and those problems which necessitate traveling to the customer’s site.

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  Xyphernet computer services

  Jan 2005 - Jan 2006

  It consultant

  On-site Computer Technician fully qualified to troubleshoot all types of hardware, software, and networking issues. Specialized in Laptop/ PC Repair Data Recovery, Internet Security, Virus Removal, Network Monitoring, Wireless Networking, Email Integration, and VPN/Firewall Hardware Installation and configuration.

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  Driscoll's

  Mar 2006 - Jun 2007

  Desktop support specialist

  Providing all phases of helpdesk/desktop support, as well as configuring, installing and administering key network components. Re-imaging new Pc’s as well as installing them at new remote sites. Assisting International users in Spain, Europe, Mexico, and other foreign countries on new computer Installations, and configurations.

• 

  First franklin financial

  Jan 2007 - Dec 2009

  Helpdesk support analyst

  • Provided first contact point via email and telephone for all internal system / technology problems and request incidents with distributed hardware, and software. • Provided daily Technical Support on enterprise applications in a Microsoft Windows environment including support for Citrix VPN.• Administered Active Directory / Exchange email accounts, phone support for traveling / field users (including all RAS services ** dialup and VPN).• Purchased, replaced, or upgraded wireless devices as well as LAN line VOIP phones, Blackberry device, and BES Server Show less

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  Bank of america merrill lynch

  Jun 2007 - Feb 2014

  Desktop support specialist

  Provided first contact point via email and telephone for all internal system/technology problems and request incidents with distributed hardware, and software. Provided daily Technical Support on enterprise applications in a Microsoft Windows environment including support for Citrix VPN.Problem solving and direct support to approend users for computer hardware/ software, Administration with Active Directory / Exchange email accounts, Phone support for traveling/field users (including all RAS services ** dialup and VPN) Responsible for all IT Telecom duties including purchasing, replacing, or upgrading wireless devices as well as LAN line VOIP phones, Blackberry device, and BES Server Show less

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  Computer technical specialists

  Apr 2014 - Nov 2014

  Technical support specialist

  *Providing all levels of technical support for end users.* Move, add, and change computer, phone and related hardware throughout several offices.* Develop, test, and deploy workstation images for customers* Troubleshoot and resolve technical issues and document status/resolutions within help desk system.* Communicate with end users about problem resolution status.* Travel between offices and providing outstanding customer service to CTS customers* Assist in training efforts as necessary Show less

• 

  Central california alliance for health

  Dec 2014 - now

  Job responsibilities include managing escalated issues from the service desk team, overseeing server patch management, executing daily processing tasks, and addressing ad-hoc requests from vendors and service providers.Incident and Operational Management: The team is responsible for overseeing the Team Dynamics incident and request queues, ensuring that issues are resolved promptly and effectively to uphold high standards of user satisfaction and system performance.System Maintenance and Optimization: We are tasked with the configuration, upkeep, and enhancement of communication devices and systems, with an emphasis on streamlining processes, minimizing recurring issues, and enhancing overall efficiency.Delivering technical support and resolve problems related to production and processes, identifying resources to tackle minor to moderate issues.Diagnosing error messages and rectify problems utilizing appropriate change control procedures.Serving as a liaison between the Service Desk department and Infrastructure, promoting collaboration and effective communication. Show less • Supporting all systems and desktops that provide mission-critical business services; Monitoring system health and performance; and analyzing, troubleshooting and repairing reported system, desktop and application problems• Installing, configuring and maintaining hardware and software for multiple offices and/or locations• Maintaining and monitoring anti-virus, anti-malware, and anti-spam solutions; and takes steps to identify, troubleshoot and resolve security vulnerabilities• Taking first level issues/requests for hardware, software, networking and other computer related technologies received via telephone, voicemail, e-mail, electronic ticket system and from walk-up customers; triaging, categorizing and prioritizing each; documenting user issues/requests in the Helpdesk ticketing system and following up with customers to confirm incident resolution• Creating and maintaining documentation for all processes and procedures.Assists with server and network support and upkeep• Maintaining, monitoring and troubleshooting the operation of the organization’s networks, intranet and internet connectivity• Administering and maintaining Microsoft Windows 2003/2008 Active Directory Services and Microsoft Exchange 2007/2010 messaging infrastructures• Keeping abreast of new IT technologies, including updates, patches, high profile threats and new software• Maintaining, troubleshooting, and monitoring Windows and VMWare servers• Maintaining, administering and supporting telephone system NEC UCB Univerge SV8300 PBX, Voicemail, ACD services and supporting applications• Working with external vendors for support, maintenance and upgrades as needed• Supporting and servicing mobile devices similar to: Blackberry, IOS and laptops with mobile telecommunications• Maintaining, supporting and troubleshooting video conferencing equipment repairs and maintains computer hardware and peripheral components Show less

  • System Engineer I

    Mar 2021 - now

  • IT System Administrator I

    Dec 2014 - Jan 2025