Experience

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  Universal care

  Apr 2017 - Nov 2021

  Project manager - physical therapy

  • Conducted exercise and fall prevention classes for patients eligible to participate • Assisted in the planning and implementation of care plans for patients with neurodegenerative disorders and acquired brain injuries• Provided one-on-one rehabilitation with patients; gait training, sit-to-stand, strength training, passive stretching, active assisted stretching, stroke rehabilitation and Parkinson’s rehabilitation• Completed courses on customer service, WHIMIS, health policy, mental health and zero tolerance to abuse• Completed written patient charts, and online patient information on Point Click Care Show less

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  The hospital for sick children

  Mar 2018 - Nov 2021

  • New Agents and Innovative Therapy Program - Phase 1 clinical trials • Advocate for increasing organizational agility through digital technology during the COVID-19pandemic; recently led a first-in-hospital project to shift quality improvement initiatives to a digital platform. This project was so successful it has been implemented throughout the hospital.• Founding member of an office-wide professional development working group, committed toimproving awareness and staff access to continuing education opportunities. Our group aims to foster an environment and culture of learning and quality among project coordinators• In my role, I foster relationships with internal and external stakeholders in order to successfully maintain project deadlines. By managing multiple projects, I have become and expert with task management and competing priorities.• Involved in implementing change management best practices (completing root cause analysis, PDSA cycles) to modernize Clinical Trials Support Unit• Current member of Standard Operating Procedures Committee; writing and developing SOP’s in accordance to ICH GCP guidelines and institutional policy• Manage multiple research projects and completing ongoing research ethics submission to Sickkids REB • Leading process improvement projects - completing root cause analysis, PDSAs to improve quality of research• Engaging with industry and organization stakeholders to assess departmental impact and ensure seamless operation of clinical trials from site initiation to close out visit and archiving• Employee Engagement Champion, collaborating with a team of three to gather data, developed action plan and lead employee engagement initiatives in my department• 2020 Good Catch award recipient • 2021 Request for Proposal (RFP) Committee member on the Research PACS Refresh & Renewal Project. Show less • New Agents and Innovative Therapy Program - Phase 1 clinical trials • Facilitated informed consent processes and data management• Developing Standard Operating Procedures for Clinical Trials Support Unit• Manage multiple research projects and completing ongoing research ethics submission to Sickkids REB • Coordinating study monitor visits by hosting, working on action items and documenting note to files• Interacting with study monitors on a weekly basis and develop professional relationships with primary care physicians, nurses and fellow CRAs Show less

  • Project Manager

    Jan 2020 - Nov 2021

  • Project Coordinator

    Aug 2019 - Jan 2020

  • Project Associate

    Jul 2018 - Jul 2019

  • EPIC Training Assistant

    Mar 2018 - Jun 2018
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  Deloitte

  Nov 2021 - Jan 2022

  Consultant - organization transformation
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  Shopify

  Jan 2022 - now

  - E-commerce advisor within the Mid-Market segment at Shopify Plus. Working with Plus merchants to grow, achieve their desired business outcome and act as the primary point of contact for technical troubleshooting, flash selling, 3rd party integrations and growth strategies. - Worked directly with over 400 merchants in Shopify Plus - directly resulting in 3 million + in growth for Plus Merchants- Consistently receive "High Positive" (the highest review) rating during impact reviews.- Lead multiple projects improving internal process, and merchant experience.- Mentor for new staff at Shopify through internal Buddy Program- Collectively manage a book of 4.5 billion GMV; contributing 200 Million dollars in ARR to ShopifyCertifications:•Tech Services Advanced Headless Commerce certification•Tech Services Infrastructure Advanced Certification•Tech Services Advanced API’s Certification Show less

  • Senior Merchant Success Manager

    Nov 2024 - now

  • Merchant Success Manager

    Jan 2022 - Nov 2024
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  Beta gamma sigma

  May 2022 - now

  Lifetime member

  Beta Gamma Sigma is an international business honour society for the highest achieving students from the top 5% of business schools in the world