Experience

• 

  Kaz

  Feb 2004 - Mar 2009

  Enhancement manager
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  Fujitsu

  Mar 2009 - Mar 2011

  Senior enhancement manager

  As a member of the Directorate of Service Level Management, Nicholas led the establishment of a Continual Service Improvements capability across CIOG. Due to the enormity of the organisation, the initial phase was scoped to areas of influence or control i.e. Transition and Operation phases of the Service Life-cycle.As the leader of the Continual Service Improvement team, Nicholas was responsible for ensuring that there was a consolidated and collaborative approach to improvements across all DITSS / DCCS functional areas as well as delivering his own projects/tasks. Show less

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  Unisys

  Jun 2011 - Feb 2014

  As the Process Lead and Quality Manager on the Unisys DIBP Transition Solution Architecture team, Nicholas led the reengineering of the Unisys delivery framework to meet new contractual requirements and ensure service levels were attainable. This included:• Contract analysis and gap assessment;• Identification of deliverables, dependencies and risks;• Reengineering of ITSM processes and procedures; • Coordination and leadership of technical service lines; • Solution design; and• Final review of all deliverables including technical procedures.As an ITSM SME, conducted an initial impact assessment Unisys services for the pending upgrade to HP Blueprint for Service Manager 9.32.As an ITSM SME, provided consultancy services to the DIAC CMS Project. The CMS project was responsible for the implementation of HP Service Manager 9 in the DIAC environment. Activities included: • A detailed assessment of DIAC IT Change Management capability;• Guidance and input into the development of the Service Management tool Business Requirements document; • Re-development of the DIAC IT Change Management Policy document; and• Re-engineered the DIAC IT Change Management Process and Procedures document. Show less

  • IT Service Management Solution Architect

    Apr 2012 - Feb 2014

  • CSI Manager

    Jun 2011 - Mar 2012
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  Byte

  Feb 2014 - Dec 2014

  It service management business analyst

  As a member of the Service Design team, Nicholas’s primary focus was the development of Service Design documents and Support System Effectiveness Demonstrations (SSEDs). Service Design documents support the development of contractual deliverables such as PROCMAN and test plans. SSEDs demonstrate the end-to-end capability from provision to retirement.

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  Unisys australia limited

  Feb 2015 - May 2016

  Contractor - business analyst
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  Continuum recruitment

  Mar 2016 - Jun 2017

  Contractor - itsm sme
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  Finxl it professional services

  Sept 2017 - Mar 2018

  Itsm consultant
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  Dmv consulting limited

  May 2018 - Jun 2018

  Itsm consultant
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  Encore it services

  Jul 2018 - Mar 2019

  Contractor - senior business analyst
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  Nec australia

  Mar 2019 - Apr 2024

  • Principal Consultant SIaM

    Jun 2021 - Apr 2024

  • Service Integration Manager

    Mar 2019 - May 2021
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  Profectus

  Apr 2024 - now

  Principal consultant siam and itsm