Experience

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  Personal trust microfinance bank

  Mar 2018 - Dec 2018

  Operations project coordinator

  ● Streamlined internal processes by implementing a seamless dispute lodging process, leading to a 25% reduction in average response time to client queries within five months, improving overall client experiences.● Developed and executed a comprehensive customer query resolution process across multiple support channels, achieving a 95% resolution rate within target timeframes, thereby providing timely and effective customer support.● Executed an outreach email campaign targeting +2k existing clients, resulting in a 15% increase in cross-selling of banking products and services, contributing to a £100k boost in revenue within 6 months. Show less

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  Amomama

  Dec 2018 - Aug 2019

  Managing editor

  • Leadership and Quality Assurance: Led a team of over 30 writers and support staff across multiple online magazines, including AmoMama USA, Womanly, and Celebritist, ensuring smooth operations and high-quality content delivery.• Project Management: Managed and mentored editorial teams, including Senior Editors, Junior Editors, and a Sub-Editor, while onboarding and training new writers and implementing individual upskilling programs. Conducted analytical assessments and hosted workshops on fact-checking, fostering continuous improvement and growth within the editorial team. Show less

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  Ecrivains consult

  Jan 2020 - Jan 2024

  Developed and implemented three innovative ventures: Gistfest, Tippingtrends, and Ninepennies, each leveraging comprehensive business analysis to drive operational efficiency, revenue growth, and cost savings. • Orchestrated comprehensive analysis of business processes, systems, and data, driving an increase in operational efficiency.• Spearheaded collaboration with stakeholders, aligning business requirements with organisational objectives, resulting in an improvement in project success rates.• Unearthed actionable insights from complex data sets, uncovering trends and patterns, facilitating strategic decision-making, and contributing to an increase in revenue.• Produced clear and concise documentation, including business requirements and process maps, enhancing project communication and efficiency.• Conducted engaging workshops and interviews with stakeholders, gathering feedback and ensuring project alignment, resulting in a 40% increase in stakeholder satisfaction.• Led cross-functional teams in designing and implementing solutions, resulting in a reduction in project delivery time and improved collaboration across departments.• Conducted impact analysis, ensuring proposed changes aligned with business objectives, mitigating risks, and reducing project delays.• Supported project managers in defining scope and estimating timelines, resulting in an improvement in project planning accuracy.• Collaborated with QA teams, developing test plans and participating in user acceptance testing, ensuring solution functionality and reducing defects.• Provided comprehensive training and post-implementation support to end-users, resulting in a decrease in user error rates.• Contributed to successfully implementing Agile methodologies, optimising project management processes and enhancing team productivity. Show less Managed diverse projects, engaging a series of skills, including stakeholder engagement, team leadership, budget management, and adherence to best practices, driving improved outcomes and stakeholder satisfaction.• Delivered compelling project presentations to stakeholders, showcasing progress and outcomes, resulting in an increase in stakeholder satisfaction scores.• Produced post-project reports and conducted evaluations, identifying lessons learned for future improvements, leading to a decrease in project failure rates.• Provided effective leadership to project teams, fostering a collaborative and high-performing environment, resulting in an improvement in team productivity.• Motivated team members and promoted knowledge sharing, resulting in an increase in employee engagement and knowledge transfer.• Conducted regular team meetings, tracked performance, and provided feedback, leading to an improvement in task completion rates.• Established and maintained strong relationships with stakeholders, including clients and vendors, resulting in an increase in repeat business and vendor reliability. Show less

  • Business Analyst

    Feb 2021 - Jan 2024

  • Project Manager

    Jan 2020 - Feb 2021
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  Beats by dre

  Jan 2023 - Jan 2023

  Branding strategy & business analyst extern

  Conducted an exhaustive analysis of Gen Z consumer sentiments and purchase behaviours within the Beats by Dre Consumer Insight division, yielding insights that influenced an increase in targeted marketing effectiveness.• Employed a robust blend of qualitative and quantitative data analysis techniques to discern trends and gaps in the headphones industry.• Led comprehensive market research and competitive analysis efforts, identifying market trends, consumer preferences, and opportunities for brand differentiation.• Spearheaded cross-functional collaboration to develop brand positioning, messaging, and creative assets.• Evaluated and refined branding strategies based on market feedback, emerging trends, and business objectives.• Leveraged advanced data analytics tools to analyse business performance, customer behaviour, and market dynamics.• Generated actionable insights and recommendations through data analysis, driving informed decision-making and strategic planning efforts.• Facilitated a comprehensive presentation highlighting actionable insights and data-driven recommendations for effectively marketing Beats by Dre to Gen Z consumers. Show less

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  Sinot tech solutions ltd

  Jan 2024 - now

  Business analyst

  Orchestrated Agile ceremonies, optimising sprint planning, stand-ups, reviews, and retrospectives for developing a new website for Ritem Consulting and Recruitment Limited on a £50,000 budget. Achieved project delivery within budget and ahead of schedule with all stakeholder requirements met.• Facilitate efficient collection and documentation of business requirements, leading to a 20% reduction in project initiation time and enhanced stakeholder satisfaction.• Conduct fundamental data analysis, identifying trends and insights that informed actionable recommendations for business process improvements, resulting in a 15% increase in operational efficiency.• Create clear and concise documentation, facilitating effective communication between technical and non-technical stakeholders, leading to a 25% improvement in project alignment and understanding.• Collaborate with cross-functional teams to bridge the gap between business and IT, resulting in a 30% reduction in development time and improved solution quality.• Contribute to the validation and testing of software solutions, ensuring adherence to specified requirements and identifying issues for resolution, leading to a 20% decrease in post-implementation defects.• Demonstrate flexibility in adapting to changing project scopes, contributing to an agile and dynamic work environment, and enabling successful project delivery within tight deadlines. Show less