Experience

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  Tata consultancy services

  Dec 2010 - Mar 2022

  - Managing large application portfolio of 30+ applications & leading production services delivery for application operations team (35+ Human resources/multivendor model collocated globally)- Responsible for overseeing stability of day to day operations & improvement of production applications-Managing Major incidents end to end resolutions and reporting for Key stakeholders - Consultancy for understanding business requirements, collecting data, delivering analysis and problem resolutions. Identify, evaluate & recommend options and further collaboration & facilitation of stakeholder groups - Chairing regular service review meetings with internal clients located globally- Developing communication framework & best practices for IT activities- ITIL Expert (Incident, Problem, Service Request , Continuity, Change & knowledge Management etc)- Maintaining and developing production support SLAs, Key Operation Procedures- Providing Technical, functional & Operational consultation to L2, L3 and Dev teams in critical business issues, releases and DR scenarios- Tracking and reporting of project/task progress, risks, issues, dependencies and performance. Facilitate project meetings, workshops, know-how transfers during/after release-Leading problem management for long pending applications issues, preparing process improvement plans for cost savings, stability matrix for further reporting & actions by different teams -Develop and implement interfaces of Project Management process with other internal processes (Stakeholders: Enterprise Architecture Management, Procurement, Financial Processes Owners) Show less - Interacting with Business users on floor, helping to understand the real time business scenarios/IT issues at the run time and resolving process related queries and delivering different business reports on demand from users from back-end database to support business analysis and audit needs - Resolution of critical business issues which includes investigation, fix preparation, change management, engagement of incident management calls, coordination with different business stakeholders and IT teams and communications. Further participation in problem management for future avoidance of such issues - Helping the development and testing team on analysis required for code fixes and enhancements - Client communication management & knowledge management by providing regular training to offshore teams- Supporting offshore team with debugging, critical analysis on ongoing issues and expert guidance on application support - Supporting end to end on-boarding of new applications whenever required Show less

  • IT Project manager Cryptography

    May 2021 - Mar 2022

  • IT Project Manager (Cyber Security)

    Oct 2019 - May 2021

  • Tech Client Service Manager for Deutsche Bank

    Aug 2017 - Oct 2019

  • Onsite Technical Lead

    Sept 2016 - Aug 2017

  • Operations Lead

    Feb 2012 - Aug 2016

  • Configuration Analyst

    Dec 2010 - Jul 2012
• 

  Microsoft

  Mar 2022 - now

  It project manager