Experience

• 

  Self employed

  Jun 2010 - Aug 2012

  Piano teacher

  • Taught students of varying ages in both Classical and non-classical piano• Planning and preparing lessons in relation to individual pupils' needs and examination syllabuses• Motivating pupils and encouraging progress• Assessing pupils’ abilities, providing feedback• Teaching music theory, aural skills and practical techniques to pupils

• 

  Nhs

  Sept 2012 - Dec 2014

  Pa/administrator

  • Worked as administrator to multiple nursing teams located in various Camden districts• Liaised with various health care professionals to facilitate patient care• Organised meetings including support material, refreshments, the production and distribution of agendas and minutes. • Worked with the Admin Manager to ensure quality standards required both nationally and within the service are adhered to in relation to the patient pathway.• Being responsible for the administration required to support teaching programmes, assist with the presentation of material for teaching, posters or conferences and assist with the preparation of teaching materials and resource packs for students.• Ensuring that stationary and office equipment is used efficiently and that any needs are brought to the attention of the Admin Manager/PA. Show less

• 

  Nhs

  Feb 2017 - now

  • Managing a team of 24 staff to ensure optimum service delivery• Informing business development decisions for continuity and consistency of service quality.• Managing and producing daily and weekly staff rotas ensuring cover for all work areas• Monitoring staff performance, attendance and managing performance issues • Being responsible for induction and arranging training of new staff• Completing service reports, validating all relevant data quality collection while meeting strict deadlines.• Attending and participating in service wide meetings as a representative of the administration team • Leading on Health and Safety on site issues in conjunction with the Business and Infrastructure Manager, and completing workplace risk assessments • Ensuring an efficient, professional and friendly service operates within the centre, supporting core functions ensuring review and implementation in response to change in service requirements • Manage, maintain and develop a quality monitoring system for administrative tasks including clinical coding. Show less Overseeing the management of sales and marketing in the Sexual Health Freedoms Shop, managing stocks and supplies as well as managing the sales team• Spearheading marketing initiatives, research and outreach, directed at increasing sales, market reach and customer traffic.• Managing sales and warehouse personnel and processes for order fulfilment • Managing Social Media Marketing Platforms to encourage traffic and consumer engagement.• Overseeing online sales on Amazon and company Website• Liaising with website developers, service directors, local authorities and suppliers to ensure excellent delivery of service• Managing finances to include invoices, expenses and budgets• Directing weekly performance meetings• Using MS Excel to produce weekly and monthly financial reports• Using MS Office to track and monitor business operations and key performance indicators • Acting as account manager for various clients, and maintaining excellent relations to foster continued business growth Show less • Scheduled and coordinated interviews for at risk staff in various clinical and non clinical roles across Sexual Health and recorded the results of said interviews.• Maintained MS Excel databases in order to track the progress of each member of staff in the consultation process. This included information on hours worked, their status in the consultation, details of 1-1 meetings and various other data.• Communicated with staff in all levels of seniority, from admin to Service Directors in order to ensure that the consultation process was progressing in a fair and professional manner.• Produced and circulated minutes for service Mobility Meetings and Disciplinary Meetings• Facilitated the distribution of several hundred consultation outcome letters through mail merge and MS Excel databases.• Addressed the queries of staff at various stages of redeployment, and ensured that though the process was stressful for staff at risk, they felt they had someone to address their concerns. • Formulated and distributed bi-weekly communication updates to all staff to ensure clarity as to the updates and next steps involved at different stages in the consultation process• Collected redundancy pay data along with other staff statistics for analysis and presentation• Collated flexible working policies and various forms, as well as advising staff as to their rights as employees. Show less • Streamlined the administrative process involved in managing and distributing Team rosters• Dealt professionally with messages ensuring that all urgent communication is dealt with efficiently and to participate in departmental arrangements for ensuring that outgoing and incoming correspondence is dealt with efficiently and promptly, vetting correspondence and ensuring that appropriate action is taken before passing on. • Managed the personal calendars of each team leader to efficiently schedule meetings and coordinate patient care.• Provide efficient secretarial support for an assigned management staff. This included responsibility for diary management for a designated member of the management team.• Proactively identified emerging issues that may cause delays in the patient pathway, informing the Admin Manager/PA when urgent action is required.• Managed excel database to ensure medical staff were up to date with their training and had properly outcomed patient care on database. Show less

  • Senior Administrative Manager

    Sept 2020 - now

  • Special Project Coordinator

    Mar 2020 - Sept 2020

  • Senior Business Development Manager

    Aug 2018 - Feb 2020

  • Project Coordinator

    Feb 2018 - Jul 2018

  • PA to Team Leaders and Social workers

    Feb 2017 - Feb 2018