Experience

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  Websflow infocare pvt ltd.

  Jan 2017 - Jul 2017

  It manager

  Helped the organization start up to start with 50+ Desktops\Laptops, Servers ,6 ADSL routers, 10+ switches, Printers, DVRS, CCTV etc. Need to handle and configure company complete network as per client requirement.

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  Quatrro global services private limited

  Jul 2017 - Jan 2018

  Solutions engineer

  Worked as IT L1 engineer. Need to handle tickets logged within the organization for systems. Need to deploy OS , AD policies etc. via company internal networks.

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  Concentrix

  Jan 2018 - Nov 2019

  Case manager

  Handling escalations from IT team of various companies. Need to coordinate with company IT admin teams to resolve client concern. Coordinating with Dell internal teams as per requirements for a case. Working as a support staff for Phone agents and handling team of 25+ agents for helping in troubleshooting or technical guidance. Etc.

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  Real time data services

  Nov 2019 - Jan 2022

  Cloud escalation engineer

  Responsibilities \ Management: -  Client retention, Out of box Solutions \ Workarounds as per requirements, Helping clients in Deployment \ Troubleshooting application issues on server, Etc.  Team Training & Handling, Interacting with Local IT team for internal System and Server Management as per process requirement.  Windows server VMs Deployment & management via VMware vSphere 6.7.  Monitoring & Management Server Performance, AD, DNS, FS, Backups, Patches, Firewalls, NTFS permissions, Network management, etc.  Client Interactions regarding issue related to Connectivity, Performance, Application Deployment, Connectivity to datastores etc. Show less

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  Rackspace technology

  Feb 2022 - now

  Windows support engineer iii - in

  Windows server administration