Experience

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  Maegaware computers limited

  Mar 1990 - May 1992

  Trainee support engineer

  Major Responsibilities Provide support for IBM PC compatibles & peripherals for all the dealers across western region of IndiaResponsible for AMC collection & renewal from the customers

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  Cms computers ltd

  Jun 1992 - May 1997

  Site incharge

  Major Responsibilities Lead & guided a team of 4 engineers to mange a customer site of more than 700 nodes providing support for Intel Desktops & servers.Negotiated contracts & defined SLA with the customer.Responsible for repeated AMC orders for 4 consecutive years.

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  L & t infotech limited

  Jun 1997 - Sept 2005

  Project manager

  Major ResponsibilitiesInitiate IT infrastructure projects, determine costs, allocate resources & ensure timely delivery of the same.Data Center Design & management.Hire, train & supervise a team of 15+ system administrators for providing e-mail, data center operations & helpdesk support.Proactively identify & explore innovative, cost effective solutions to improvise service levels & reduce the infrastructure cost & support effort.Define IT policies relating of security, email/internet usage & ensure implementation of the same. Proactively plan for IT infrastructure to handle the planned growth in company size.Designed & managed the networks of the various remote locations & integrated with central location. Show less

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  Crisil limited

  Sept 2005 - Dec 2009

  Head - technology

  * Technocrat with 19 years of IT and industry work experience including IT Infrastructure architecture design and deployment, Data center design & management, systems lifecycle management and infrastructure planning and operations, 24 x 7 service desk operations, SLA development and service delivery management. * 9+ years of leadership experience in managing multiple, cross-functional teams and projects, and influencing senior level management and key stakeholders. * Presently responsible for all aspects of IT service delivery & infrastructure management of a multi –site financial organization with 6 data centers & 3000+ assets. Ensure security & high availability of IT infrastructure with a team of 70+ professionals.* Skilled in evaluating new technologies, aligning them with business objectives & incorporating them for the benefit of the organization. Show less

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  Crisil limited(financial services

  Sept 2005 - Nov 2009

  Head - technology

  Major ResponsibilitiesResponsible for the development & implementation of tactical plans that align with new /revised strategic IT plans, as well as provide input to the strategic planning process.Responsible & accountable for overall IT infrastructure service delivery of the company across the globe.Manage application service providers, network service providers and facilities management providers in line with SLA, quality of service and other deliverables. Liaison with the global infrastructure teams for integrating infrastructure across the globe & supporting the off shore users on 24x7 basis.Vendor Development & Management for purchase of IT equipments & services. Define SLA for procurement & maintenance of IT infrastructure items like servers, desktops, networks, UPS etc.Interact periodically with business leaders from all the departments to ensure that IT projects & services are aligned as per business requirement.Design, implement & manage Datacenters across all the locations for the company.Define & implement policies, process control documents & SOP for Datacenter & systems operations.Member of Architecture Review Board for reviewing design, implementation & deployment of all applications from Infrastructure & security point of view. Lead & motivate a team of professional with functional & technical skills. Define training schedule for the team members & ensure required skills are acquired to manage datacenter operations.Define performance contracts for the team members & carry out yearly appraisals. Ensure that required skilled resources are available for remotely managing current IT operations as well as future projects.Develop and manage operating and capital budgets in relation to IT on behalf of the company. Effectively manage available resources within the budgets so approved.Provide skill set requirement & assist HR dept in hiring & training of personnel for IT department. Show less

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  Maersk global service center

  Feb 2010 - Mar 2012

  General manager - it

  Managing Datacenters for Maerskline across the globe.

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  Hewlett-packard

  Feb 2012 - now

  Managing 100 million USD global EMEA account. Responsible for delivery of complete portfolio of IT services, new business development, account management, resource management. Manage service delivery for EMEA Customer - A P Moller Maersk

  • Global Account Delivery Executive

    May 2015 - now

  • Global Account Delivery Manager

    Feb 2012 - Apr 2015
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  Dxc technology

  Apr 2017 - now

  Global account delivery executive

  Currently responsible for IT service delivery for Global Agrochemical company having their presence in crop protection and seeds business. Member of Senior Leadership Team responsible for transforming the client business by migrating their IT landscape into cloud environment. Managing global & multi cultural delivery teams of 500+ resources for supporting the client business. Responsible for P/L of the account & cost optimization by optimal delivery mix of on-shore / off-shore resources.