Experience

• 

  Lilac medicare pvt ltd

  Jan 2007 - Jul 2009

  Application specialist

  Application of Diagnostic instruments like CLIA, ELISA, CLINICAL ELECTROPHORESIS, BIOCHEMISTRY, ALLERGY, ANA& Semi auto and Fully auto Instruments..

• 

  Jh bio innovation pvt .ltd

  Aug 2009 - Apr 2010

  Customer support executive
• 

  Transasia bio-medicals ltd.

  May 2010 - Feb 2022

  Delivering expert advice, guidance and consultancy to Pathologist, scientist and researchers and supporting them during the experimental design and establishing standard operating protocol for company products( Instrument). Design and develop customized protocol as per customer requirement. Conduct regular trainings for customers on Company’s products. Conduct quality or complaint study for the Company’s products. To Support Service/ Sales Team for product related technical queries. Providing technical backup , instrumental & experimental setup for running a workshop. Accountable for managing, training and developing a multi-disciplined team of personnel to ensure they each realize their full potential whilst facilitating in the achievement of department targets and goals. Developing Standard user training program for new installation and user operation guide for smooth application training. Working closely with regional Application Support teams. Maintaining all technical information and launch packages. Ensure protection of all proprietary information. Ensure all application calls are logged and handled on time to the satisfaction of the customer. Achieving and control cost and service expense. Maintain good customer relationships. Planning and ordering of demo kits on monthly basis as per the expected installations. Ensure the kits required for field demos are available in stock Initiate Quality Problem Reports where non-compliance is discovered. Initiate and update product knowledge. Show less

  • Sr.Application Manager

    May 2010 - Feb 2022

  • Sr.Application Specialist

    May 2010 - Feb 2018
• 

  Sysmex india pvt ltd

  Feb 2022 - now

  Application support manager