Experience

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  Teleperformance

  Jun 2007 - May 2009

  Customer service representative

  -answer billing inquiries, payments, device activation and troubleshooting and customer care for a major US service provider

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  Telus international philippines

  May 2009 - Jun 2011

  -SME for a US Mobile Phone Manufacturer-Provide support to technical support agents-Facilitate weekly training and refresher for technical support representatives Provide technical support assistance for a US Mobile phone manufacturer

  • Technical Lead

    Oct 2010 - Jun 2011

  • Technical Support Analyst

    May 2009 - Oct 2010
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  Harte hanks

  Jun 2011 - Feb 2012

  Reporting analyst/program coordinator

  - Send interval, daily, weekly, monthly VOC scorecard for Operations- Create and maintain Monthly KPI scorecard for Operations- Roll out program incentive activities, awarding and liquidation- Generate support level scorecard for appraisal and monthly review-maintain roster, headcount and hierarchy for the program-generate data and update WBR,MBR for Operations- Submit requests for new hire tools creation - Submit requests for user tools deactivations- maintain Attrition report- Program incentive roll out and promotion Show less

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  Alorica

  Sept 2012 - Sept 2018

  • ID and tools administrator for a US telecommunication account supporting different lines of businesses and programs• On-boarding and Off-boarding of employees accounts• General administration of application access for all agents and support staff.• Plan and organize class rosters so that applications are completed in a timely manner.• Root cause analysis, data integrity maintenance and compliance reporting• Ad Hoc reporting• Work with Project Managers, Vendor and Client managers ,Training , HR and Operations for employee tools and profileprovisioning.• Data Entry and Troubleshooting• Serves as the reporting team point of contact Show less

  • Reporting Analyst

    Jan 2014 - Sept 2018

  • Technical Support Analyst

    Sept 2012 - May 2014
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  Allegis global solutions

  Nov 2018 - Dec 2019

  Sr. reporting analyst

  • Generate and clean recruitment data from Oracle SQL servers• Build, and maintain ad hoc, service level reports , and dashboards for global recruitment reporting• Build and maintain operational scorecards and dashboards for local recruitment teams• Document detailed work instructions and processes of various reports• Create presentations for global client meetings• Review and audit reporting processes of reports analysts• Communicate with different global operational clients and local operational teams for reporting and business needs• Serves as point of contact and reporting back up for teams manager Show less

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  #twiceasnice recruiting

  Jun 2020 - now

  Sales data specialist