Duncan Earle

Experience

• 

  Outback Steakhouse

  Feb 1999 - Sept 2006

  Line cook and prep cook

  Employee of the month(several times) and of the year 2002Volunteer for Outback sponsored community events

• 

  PetsAlive! Spay/Neuter Clinic

  May 2006 - Jun 2007

  Veterinary Assistant

  Medical assistant in all aspects of spay/neuter surgeryAdminister vaccines, drugs, and general diagnostic informationEducate the public on ways to help improve the wellness of all animals as well as their own

• 

  All American Storage & PakMail

  Jul 2007 - Jul 2012

  Regional Manager

  Oversee 4 self storage facilities in IndianaManage 2 third party logistics stores in Indiana Provide packaging, shipping, and documentation solutions for international and domestic freight Responsible for local franchise brand managementTrain team and motivate to achieve yearly goalsCustomer retention by providing top notch customer service

• 

  Absolute Storage Management

  Sept 2012 - Dec 2018

  • Manage corporate IT environment: Inhouse ERP system, POS, Salesforce, O365/Exchange/SharePoint, backup & security• O365 administrator for 30+ corporate users and 100+ remote sites• Salesforce developer and administrator• improved daily processes• End User support and trainer• Identify and implement new technologies to drive productivity • Developed and managed O365 rollout • Developed Corporate data access and security policy• Facilitate technology training programs for 250+ employees at over 100 sites • Directly managed a team of 15 at 3 facilities in South Florida and 1 in Nashville with $5.5 million in yearly revenue• Project Manager/Product Owner POS software – worked closely with vendor on feature updates • Manage IT vendor relationships and contracts for corporate and site locations• Tier 1 help desk support for 150+ corporate and remote site users• Tier 2 support for POS software• Onboarding/offboarding users and facilities Show less • Supervise 6 self-storage facilities in Nashville, TN and South Florida area• Responsible for personnel decisions, training, budgeting and expense management for team of 20• Opened new locations and developed marketing plans in Nashville and S. Florida markets• YOY occupancy and rate growth in highly competitive storage market• 5% YOY revenue growth for Region outpacing national average of 3% • Region responsible for $5+ million in annual revenue• Tier 1 Help Desk support for regional team Show less

  • Director Of Technology

    Oct 2017 - Dec 2018

  • Regional Manager

    Sept 2012 - Oct 2017
• 

  IconicIT

  Mar 2020 - Nov 2021

  Infrastructure Administrator

  Analyze system needs of an organization Install hardware and software Keep systems operating efficiently by performing any necessary upgrades and repairsMaintain system security and permissionsMonitor and Optimize the system regularlyTrain clients on the correct use of software and hardware Perform Root Cause Analysis for system incidents and issues

• 

  Integris

  Nov 2021 - now

  Technical Operations Manager

  Manage Service Delivery Team