Abirami Archana

Experience

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  Beukhen International Sdn Bhd

  May 2009 - Nov 2009

  Documentation Administrator

  Jobs cop: Joined as documentation administrator and the job functions are research and document the company related information. Done some research on company policies and documented the related information for company use. Have experience in crystal reports and outlook express. Document some manual to the company use. Promoted as MIS Administrative and doing all the reports regarding the collection in the Company. Advanced knowledge gained in reporting using excel and outlook and reports. Develop and maintain the company website and help working clicks in hardware resolution. Support IT department in corporate office renovation.Administer all aspects of the Document functions through established work processes for paper and electronic document management to meet the short and long term objectives of the department.Production and maintenance of documentation - receive, process and control deliverable and non-deliverable documentation. . Monitor and update document baseline. Coordinate all aspects of formal documentation to department.Ensure the established documentation work processes are implemented, followed and maintained. Ensure the timely and accurate processing and recording of collection. Generate statistic and ad-hoc reports; conduct system queries on status of documents. Assist assistant manager of corporate infrastructure and assistant ICT manager regarding documentation processes and queries. Generate all collection reports for Beukhen International. Show less

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  VADS

  Nov 2009 - Apr 2016

  Jobs cop:1. Through satisfying the needs of our customers and operating policies and procedures, to ensure all client and company objectives are met and to achieve operation targets in call center2. Reporting directly to a General Manager and in their absence the Operations Manager3.Liaise closely with other; 4.Close liaison with clients about business requirements.5.Responsible for the management, training and development of all supervisors and specialists6.To strive to continually exceed customer expectations and provide excellent customer care to partners and clients7.To effectively communicate policies and procedures8.To provide customer and client feedback to further develop standards9.To continually strive to offer new trends and ideas to Manager and clients alike10.To deputize for the Manager in their specialist absence11.To establish a committed and motivated team12.To ensure recruitment, induction, training, promotion, performance management, development and discipline of all employees13.Optimum performance of all employees to be achieved through accordance with company employment and equal opportunities policies14.To write training plans for all employees within your area and ensure that the personal development of individuals is monitored to maximise their benefit to the business15.To ensure that unit administration16.To establish good client relationships and ensure that communication is maintained and to liaise with your General Manager to further develop of operation in call center.17. Handles Time to time project assigned by Management based on company business requirements. Achievements Able to monitor and control the team members. Plays as a lead in the working environment Able to analyze the call center daily tasks and develop ideas on overcome the Failure of Service Level of Call center Reason for Leaving Follow husband (Husband Working in Sabah) Show less Jobs cop: Collects, summarizes, inputs data for the Call Center Report; coordinates preparation of Call Center Report; reviews for accuracy and resolves issues when necessary; recommends improvements in procedures and processes.Organizes and prepares Call Center reports; collects and summarizes data for clients and operations; .Prepares and maintains reports related to Call Center ; systematically archives and stores raw data used in reports.Reviews Call Center figures and makes any necessary adjustments to incorrect records.Assists Information Technology in upgrading reports and programs used in preparing Call Center Report.Establishes schedules; monitors projects to ensure deadlines are met; reviews completed tasks and ensure deadlines are met; reviews completed tasks and ensures that any necessary corrections are made.Assists operation to provide updates on new regulations and offers solutions to problems.Performs other duties and special projects as assigned. Show less

  • Assistant Manager

    Jun 2011 - Apr 2016

  • Report Analyst

    Jun 2010 - Jun 2011

  • Customer Service Representative

    Nov 2009 - Jun 2010
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  VADS Berhad

  Nov 2009 - Apr 2016

  Assistant Manager OAC