Akul Singla

Experience

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  Monte Carlo Inn

  Feb 2017 - Apr 2017

  Front Desk Agent

  • Answered guest calls and record details of each conversation for future follow-up.• Booked guest reservations and answered inquiries. • Provided information and recommendations on local attractions.• Maintained communication with guests in advance of weddings, corporate retreats and other events.• Reported any accidents or injuries to senior management staff immediately.

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  Applewood Chevrolet Cadillac Buick GMC

  May 2017 - Aug 2017

  Parts Assisstant

  • Received and recorded delivery for both GM and Kia parts.• Met customer needs by looking up stock numbers in CDK Global and prices for various parts, identifying correct items and placing timely orders.• Communicated complex information in a more standard and understandable manner.• Assisted Parts adviser when called upon. • Returned non-used parts on time for credit.

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  HGS Interactive

  Jan 2018 - Jan 2018

  Customer Service Representative

  • Managed billing, service and account issues for customers of a high-volume telecommunications centre.• Answered an average of 40 calls per day, addressing customer inquiries, solving problems and providing new product information.• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.• Defused customer concerns with exceptional conflict and problem resolution skills.• Promoted company as superior provider committed to customer needs and satisfaction. Show less

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  Dealer InLine

  Feb 2018 - now

  Digital Marketing Manager

  • In-house consultation and management of online marketing strategies for automotive dealerships.• Created and aggregated content, layout, and promotion of clients• Developed marketing content such as blogs, promotional materials and advertisements for social media.• Analyzed and created social media and online marketing campaign reports.• Utilized techniques such as cold calling, networking and prospecting to develop new leads.