Sanjay Kashyap

Experience

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  Thomas Cook India Limited

  May 2011 - Jan 2013

  Customer Relationship Executive

  As a Customer Relationship Executive, my role was to make contracts from various chain/individual hotels of India and perform about the rate hike analysis between last year business and current year business and write functional specifications of percentage hike of contracts to initiate negotiation procedure. Responsible to upload current offered contracts to internal software and provide those rates to Market Specific Operation Team and E-Business Team.

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  American Express Global Business Travel

  Apr 2013 - Oct 2017

  Product Analyst

  Active in setting up operating procedures and deploying online booking tool function, including maintenance, implementations or escalations for new/existing Global Corporate Clients – Concur, Deem (Axiom) and GetThere and travel auditor tool Expert Auditor and other AMEX internal tools for invoicing and itinerary.Maintaining travel programs of the client and to attend the various queries related to their online pricing issues, viewership of the GDS (Global Distribution System).Interact with AMEX client management team and our customers to provide consultation around technology and tools utilization in the day to day travel program. Show less

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  CWT

  Oct 2017 - Jul 2019

  SME- Configuration & Implementations

  Assisting clients with their requirements for configuration and implementation for SaaS travel products (Concur, GetThere etc.), dealing with in-house profile management tools, GDS Mapping to achieve efficient client management which include consultation through conference calls/ virtual meetings with clients, vendors, global/ regional program managers etc.

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  BCD Travel

  Aug 2019 - now

  Product Configuration Manager

  As part of the Support/Consulting Organization, my main responsibilities include overseeing the technical setup of Travel Technology Solutions (SaaS) used by customers, leading customer interactions for technical consultation on travel tools (specifically Cytric OBT), conducting site reviews/audits, managing online performance, release testing, and handling complex service requests. Additionally, I provide support for back-end technical programming, address daily service requests, and assist the client technology product support team as required. Show less