
Luisa Fernanda Lemus Duran
Campaing Setup, Back Office

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About me
Project Manager & Coordinator | CAPM, COPC CXPL
Education

Universidad de San Carlos de Guatemala
2003 - 2009Bachelor's degree Banking, Corporate, Finance, and Securities Law
Universidad Galileo
2014 - 2015Bachelor of Commerce (B.Com.) Business Administration and Management, General 6th trimester
Experience

Transactel
May 2007 - Apr 2009Campaing Setup, Back Office
Interactive Contact Solutions, Inc.
Apr 2009 - Sept 2011Sales And Service Specialist
Capgemini
Oct 2011 - Oct 2022Team Lead
Jun 2016 - Oct 2022Process Lead
Jan 2014 - Jun 2016Sales Auditor
Oct 2011 - Jan 2014

United Way Worldwide
Mar 2016 - Sept 2018Voluntario
Conduent
Mar 2019 - Mar 2023Workforce and Operations Planning Manager
Oct 2022 - Mar 2023Senior Supervisor Project Management
Mar 2019 - Oct 2022

Evolution One
May 2023 - Feb 2024Project ManagerAs a project manager I worked in coordinating collaborative efforts, documenting essential processes, and providing consulting on best practices and cost-saving initiatives. My role involved seamlessly aligning teams, streamlining operations, and driving efficiency to achieve organizational goals.

TELUS International
Apr 2024 - nowBusiness Process Excellence Project Manager
Licenses & Certifications

Lean Six Sigma Certification
Sept 2016
Certified Associate in Project Management (CAPM)
Project Management Institute- View certificate

Certified Experience Performance Leader
COPC Inc.Aug 2024 - View certificate

What Is Scrum?
LinkedInJan 2024
Volunteer Experience
Voluntario
Issued by United Way on Mar 2014
Associated with Luisa Fernanda Lemus Duran
Languages
- inInglés
- poPortugués
- esEspañol
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