Mostafa AbdEl-Mawgoud

Experience

• 

  Vodafone Egypt

  Aug 2011 - Jan 2014

  Customer Care Representative

  • Responsible for handling customers request and inquiries on spot in a very professional way and short time, and follow up with daily tasks. Also creating a smooth communication channel with different departments to resolve customer problems, requests and complains when needed.

• 

  ASE - Egypt, member of ASE Group

  Feb 2014 - May 2014

  Air Traffic Officer

  • Providing check-in counter services for the passengers departing on the customer airlines.• Providing gate arrival and departure services.• Provide departure services including boarding passengers and closing the flight.• Make a smooth and quick boarding to the plane.• Handling lost and found duties.

• 

  Telecom Egypt

  Jun 2014 - now

  • Study the implied costs and perform costing exercises.• Products pricing and business modeling of wholesale products.• Reference interconnection offers and product catalogue drafting.• Wholesale commercial agreements drafting. Monitoring the financial impacts of service levels considering the concluded agreements.• Participate in drafting of the financial clauses within commercial agreements.• Full documentation of the existing commercial agreements and communication to protect the company’s rights through taking legal and regulatory measures against any potential claims. Show less • Shaping the company’s overall business strategy• Developing strategic plans and assessing company performance• Assess the company’s operational and strategic performance, by making a suitable target to be achieved within 1 year • KPI Performance monitoring for Top management • Construct forecasts and analytical models (3+9, 6+6, etc)• Creating business yearly budget for Mr CCO and Top Management. • Conducted actual all reports related to the KPI sheet, Net add, gross add, ARPU, ARPAU, etc. to check variance and difference vs budget. Show less

  • Product Solutions Senior Specialist – Wholesale Business Development

    Jan 2023 - now

  • Strategic Planning Senior Specialist at Telecom Egypt

    Sept 2021 - Dec 2022

  • Senior Sales Representative

    Jan 2019 - Nov 2021

  • Home Sales Representative

    Jun 2014 - Jan 2019