Rayen H.

Experience

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  Mott MacDonald PDNA

  Jan 2013 - Jan 2013

  Project Team Leader

  1. Collected data from Dhaka, Rangpur, Khulna, Bogra for the usage of LP gas.2. Surveyed of the demographic, psychographic life style of potential clients.3. Gathered statistics and investigated different cities and locals for the assessment.4. Performed market research and competitor analysis.

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  Imprint.com

  Jul 2017 - Jan 2019

  Call Center Executive

  Americas finest promotional item manufacturing companies in the market with over 1 million promotional products are sold across the globe, Imprint's experience is unmatched. Headquarter in USA and operation bases are in Bangladesh, India, Philippine, China, Australia, Canada. I served as a Customer Complaint Specialist maintaining high profile accounts. Detecting fraud with customer data and transactions. Additionally, I verified high-risk orders with customers' IDs and driver’s licenses.

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  BASIC Bank Ltd

  Jul 2018 - Oct 2018

  Operations Intern

  Government bank of Bangladesh. Branches located in various cities of Bangladesh. I completed my internship from Dhanmondi branch. For my progression, I reported to the branch manager and internship supervisor and finally prepared an internship report for academic purpose.1. Under General Banking, assisted the customers to open bank accounts. 2. Managed social media marketing to discover potential clients.3. Advertised regularly of the products and services of the banks to new clients.4. Verified provided client data for new accounts and checking requirements. Show less

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  M/S Kalam Filling Station

  Jan 2019 - Feb 2020

  Office Administrator

  As an office administrator, I managed daily financial transactions, overseeing sales, expenses, and deposits. I monitored fuel and convenience store inventory levels, coordinating with suppliers to ensure timely replenishment, and implemented inventory control measures to minimize losses. Additionally, I handled administrative duties such as answering calls, replying to emails, and drafting correspondence. I also managed office supplies and equipment, optimizing procurement processes to minimize costs and coordinating with vendors to ensure timely delivery. Show less

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  Backoffice USA, Inc.

  Mar 2020 - Mar 2023

  Junior Business Analyst

  As a Junior Business Analyst, I utilized Excel, Power BI, and other data analysis tools to analyze large datasets to extract meaningful insights. I prepared reports and dashboards to communicate findings to both technical and non-technical stakeholders. Additionally, I prepared comprehensive documentation, including business requirements documents, process documentation, and user manuals, and maintained documentation for accuracy and relevance. I facilitated communication between business and IT teams, ensuring project requirements were clearly understood and translated into technical specifications. Moreover, I assisted in project coordination activities, including scheduling, resource allocation, and monitoring project timelines, contributing to the successful completion of projects within scope and on schedule. Show less

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  Sainsbury's

  Jun 2023 - Jan 2024

  Retail Assistant

  As a trading assistant, I generated and processed customer invoices for purchases, ensuring billing accuracy and promptly addressing inquiries. By utilizing inventory management systems, I tracked product movement to prevent stockouts or overstock situations. I identified process optimization opportunities within the trading department and implemented efficiency improvements to streamline workflows and boost productivity. Additionally, I addressed customer inquiries and concerns regarding products and promotions, striving to enhance overall customer experience and satisfaction. Show less

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  Coventry Building Society

  Sept 2023 - May 2024

  Hospitality Coordinator

  As a hospitality coordinator, I carefully managed customer orders, ensuring accuracy and offering details about upcoming events. My responsibilities included handling cash and card transactions, processing payments with precision, and managing refunds efficiently. Additionally, I maintained presentable standards by restocking concession merchandise as needed. During CBS-organized events, I served drinks, coffee, and meals to guests and clients. I collaborated with team members to maintain smooth operations during peak hours and events, while actively contributing to store promotions and sales initiatives to enhance customer engagement and drive sales. Show less

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  Randstad UK

  Feb 2024 - Apr 2024

  Specialist Note Taker

  As a Note-Taker Specialist for Disabled Students, I was responsible for utilizing various note-taking techniques, including handwritten notes, digital note-taking tools, or recording devices, tailored to the preferences of each student. I Collaborated closely with disabled students to understand their specific needs, learning styles, and preferences regarding note-taking. I also ensured compliance with relevant policies, regulations, and confidentiality requirements regarding student information and accommodations. Show less

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  East Ham Exchange

  Apr 2024 - now

  Admin Officer (Foreign Exchange)

  • Ensuring the office is stocked with necessary supplies and liaise with vendors for procurement needs. • Reconcile daily cash and transaction reports, highlighting any discrepancies for resolution.• Performing all administrative duties, including answering calls and emails, making bank deposits, bills, and all other accounting responsibilities.• Maintaining an organized filing system for customer records, compliance documents, and financial transactions.• Adhering to all legal and regulatory requirements related to currency exchange operations, including anti-money laundering (AML) and know your customer (KYC) regulations.• Resolving customer complaints or escalate them to the appropriate department for quick resolution. Show less