Yongmei Concepcion

Experience

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  YE-ZHILAN LLC

  Jul 2012 - Jul 2018

  Owner/Field Operator

  • Provided excellent customer service to 14K customers per year; Estimating the materials required for the project and plan delivery schedules to ensure car parts other necessary equipment, materials or supplies are on site when needed.• Developing and maintaining effective business marketing techniques yielding consistent company growth by 10% annually• Responsible for all daily operations to include schedule creation in order to provide the highest customer service and productavailability; Consistently controlling profits and losses by establishing company guidelines for labor and inventorymanagement• Accountable for budget control, payroll, profit and loss, and general accounting; managing up to 20 team members and managementmembers in properly running the store at all time• Developed and built the business from startup to generate a steady sales increase annually by leveraging accounts to build credibilityand introducing new sales tools and marketing collateral establishing a strong customer base of residential homeowners, contractors,and commercial businesses.• Opened the market to the competition, persuasively overcoming customers' concerns about product viability through a combinationof techniques that included product demonstrations, a strong guarantee, and referral lead generation; Fostering excellent relationships and referrals by building trust and rapport with customers. Show less

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  CHONGQING BEAST SCIENCE AND TECHNOLOGY LLC

  May 2016 - Feb 2020

  Project Manager/Owner

  • Private interpreter running the business efficiently using great responsibility and self-discipline to keep customers happy; started coffee shop and car part business from the ground up, while wearing every hat of the company• Key administrator in development of annual business plans, forecasts, and budgets; ensured accuracy in deliveries and timelines to customers ordering to include worldwide delivery of car parts• Handling all franchise finance and employee administration responsibilities including benefits, accounts payable/ accounts receivable, works compensation, and required Chinese government filing.• Expertly handled employee complaints and customer complaints; continuous profit every year; communicating with clients, and other individuals to answer their questions about the company• Trained and developed restaurant managers and hourly employees through orientations, ongoing feedback, and establishment of performance expectations and by conducting performance reviews• Highlighting any quality issues or operational problems that affect the progress of the job and/or find solutions if necessary in order to complete the job in a timely and efficient manner while maintaining a safe work environment Show less

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  Hunt Real Estate Capital

  Oct 2023 - now

  Resident Service Specialist