Sunmisola Ogunfowote

Experience

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  Bamprint ventures

  Sept 2016 - Jul 2017

  Customer service officer

  - I open and maintain customers account/records by recording and updating account information.- I attract potential customers by answering product and services questions, suggesting information about other product and services.- I resolve product and services problems by clarifying the customers complaints, determining the cause of the problem, suggesting and explaining the best solution to solve the problem, expediting correction or adjustment,following up to ensure resolution.

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  Local Government council ejigbo

  Sept 2017 - Jul 2018

  Assistant Administrative Officer

  -Scheduled meeting or appointment and taking minute of the meeting with the Zi and corp members.- Answered and courteously assisted individuals with their daily inquiries in the Zis absence.- Acted as a first point of contact, screening and directed phone calls and distribute correspondence as I provided information to inquiries.

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  Lagos city Polytechnic

  Jul 2019 - Nov 2021

  Secretary

  - Answering calls, Taking messages and handling correspondence- Typing, Preparing and collating reports- Filling- managing Database

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  Bamprint Ventures

  Dec 2021 - now

  Administrative Officer/ customer service representative

  Provided exceptional service through phone, email, and in-person interactions. Addressed customer inquiries, complaints, and requests, ensuring high levels of satisfaction. Entered, updated, and managed data in CRM systems, ensuring accuracy and confidentiality. Assisted in the analysis of data trends and reporting. Coordinated office activities, including scheduling appointments, managing calendars, and organizing meetings. Handled travel arrangements and prepared necessary documentation. Organized and maintained both electronic and paper files. Assisted in drafting, reviewing, and editing documents, reports, and correspondence. Worked closely with various departments, including sales, finance, and IT, to streamline processes and improve workflow efficiency. Trained new employees on customer service protocols, data entry procedures, and company policies. Provided ongoing support and guidance to team members. Show less