Robert S.

Experience

• 

  RTTS

  Apr 2000 - May 2011

  * Lead engineer on project tasked to automate the manual test process of oversight of clinical trial system to guarantee patch fixes. Performed conversion of all high risk test cases and as many of the medium and low risk as possible from manual to automated scripts.* Performed the validation of generated output, in the form of reports, by the application where necessary.* Created custom tailored automated scripts to verify data streams from highly calibrated scientific instruments. Intercepted data stream between these instruments and db server to acquire baseline data. Show less * Led a testing team to quickly manually test InteractiveEdge’s software products.* Created 176 test cases for the CMS-XP3, Data Workshop, and mapping tool for regression testing existing and new builds of the application. Emphasis on finding as many defects as possible and providing project and process management for future regression testing efforts. * Discovered and enforced all business rules conveyed governing the XP3 application. Template testing for additional client specific versions of the XP3 application. Ensured consistency of GUI functionality for the CMS-XP3 application, Data Workshop, and Mapping Tool. Project focus on determining and testing the most common pathways through the application and its integrated units. * Were able to speed up and streamline the build cycle in order to give more time for testing a new build.* Provided fully detailed release notes disseminated to entire project team describing: new functionality included, how many bugs were fixed, which was not addressed, and what will be affected by the changes. Releases are now more carefully planned and executed. * Accomplished the task in the provided time frame. Completed the objectives outlined by the client. Provided Assurance that the key elements and new functionality performed correctly. Show less Online Policy Generation* Verified business rules for application through automated testing.* Performed GUI test on web application to verify that features and elements complied w/ GUI standards and test design.* Validated data feeds to and from GUI to backend database* Verified database locking by opening and updating policies concurrently with multiple users* Tested in-process & out-of-process policy functionality* Confirmed integrity of SQL and values returned* Created front end validation against database via SQL* Regression tested & verify that fixes and enhancements did not introduce new defects* Integration tested validating system data at all data capture points in the system, including front-end, middle-tier & back-end database.* Concurrency tested to determine the effects of accessing the same application code, module or database records. Identified and measured the level of locking and deadlocking.FacWorld* Tested GenRe’s transaction-based web site for proper functionality, the ability to successfully submit & retrieve data from the database, verify proper e-mail response and correctness of the submitted form, throughout the entire ‘Quote-Negotiate-to Bind’ process, and the FacIR Billing process.* Robust functions written for repetitive navigation and testing of special fields.* Verification points & hard-coded validation used to determine if inputted data and retrieved data are true.* Integration tested to verify the entire system's functionality according to the business and design specs* Recorded scripts of all web site’s forms and stored the input values* Created robust (and flexible) functions for repetitive navigation & testing of special fields. Verification points and hard-coded validation were used to determine if the inputted data and retrieved data are true.* Tested different scenarios that both clients and underwriters may face* Regression tested to verify that fixes and enhancements did not introduce new defects Show less AIG - Underwriting System -- Test Engineer (for RTTS)* Tested web-based business insurance quote system to verify functionality.* Analyzed requirements documentation and application.* Developed automation test scripts with modularization techniques for navigational and data manipulation requirements.* Generated test beds using datapool techniques.* Executed automated test scripts and analyzed results.* Tracked defects and change requests in a change request management system. AIG - Ecommerce online policy system -- Test Engineer (for RTTS)* Tested the Account Reservation process for a specific collection of lines of business and features (list is given in advance).* Generated and verified all required paperwork and the completion of reinsurance. Ensured that changes* Implemented by the development teams are in effect, complete and correct.* Verified that account processing must result in: Unique Submission, tab and policy numbers; Indication and quote letters; conditional and/or final binder letters; and draft and/or final policies.* Set up ODBC drivers, established a database connection, ran SQL queries and returned the results back to the automated scripts, enabling DB validation to take place Performed regression testing on the application to ensure correct functionality of new features. Show less

  • QA Manager

    Nov 2003 - May 2011

  • Team Lead

    Jan 2003 - Oct 2003

  • Team Lead

    Jan 2002 - Dec 2002

  • Team Lead & Test Engineer

    Jun 2001 - Dec 2001

  • Software Test Engineer

    Apr 2000 - Jun 2001
• 

  Merrill Lynch

  Jun 2011 - Apr 2017

  Co-ordinate management, scheduling, monitoring, and evaluation of resources in four countries and multiple time zones to replace current suite of applications. I plan the development, breakdown, deliverables, timelines, benchmarks, and milestones for phasing out the legacy systems to on-board and incorporate regional systems to the new standard and ensure it works seamlessly with existing user base (EMEA & AMRS). Assembled a team with resources across the globe from multiple disciplines to analyze, document, plan and execute the development strategy. We used Agile methodology to incorporate feedback and enhance communications and involvement with the international user base. Also gathered cost estimates for hardware, software, infrastructure, logistics, and resources.Achievements:-- Delivered project Phase One on time, a dynamic reporting system with multiple file format support (.pdf, .csv, .xls, html) with the ability to custom define and schedule delivery via SFTP, Email, or MQ on a recurring (or one-off) basis as defined by the user. Show less As Production Manager I was responsible for providing support and controlled access to our Production systems and applications. I oversaw all releases into and the ongoing safe monitoring of the Prod environment. My duties here involved monitoring live systems & applications, troubleshooting, client and end user support (internal and external), compliance assurance for internal Bank policies and all regulatory statutes. On call 24/7 for all situations.Ensure integrity of process and policies.Review production issues to identify potential misses by unit trials, functional regression or edge cases then identify and implement the go forward solution.Weekly Release Mgmt, project review meetings, monthly compliance meetings, other meetings as required.Achievements:--Introduced new policies and procedures to secure and control access to production systems.--Introduced new procedures to minimize risk and ensure integrity of releases, migrations, and any changes from adversely impacting production.-- Created a uniform release process, accounting of release assets, use of a run book with a catalog of changes, and the steps for implementation.--Defined emergency break-glass procedure to ensure compliance with bank standards, audits, and regulations.--Created standardized policies and procedures for production incursions. Show less Working as the QA Manager meant that I was responsible for the management, governance, and overall accountability of the QA program within Equity Services Technology. Managed a geographically dispersed team of over three dozen associates and contract resources located in Toronto, New York, India and Singapore.I planned and coordinated the testing resources and the applicable testing strategy (manual, automated, functional, regression, etc.) and then record the test results, handle the standard reporting while tracking defects, and maintained record-keeping for audits, compliance, and regulation. I trained others in testing tools, use of HPs Quality Center, Automation, Jira, writing test cases, test planning, defect tracking, functional testing, regression testing, documentation, and reporting.In-depth knowledge related to the management, planning, and execution of all types of testing.QA Project planning and executionStatistical analysis and reportingIncreased productivity and efficiency.Establish a repeatable Methodology and Engineered Operational ProcessEnsuring QA efforts are aligned with Corporate and Divisional prioritiesQuality Management ProgramContinuous Automation Program – construction and execution of automated suitesContinuous Regression Suite execution – aligned with the Automation Program, regression suites are continuously executed and updated on a monthly basisRisk/Priority Based Approach Teamwork and People – invest in our people, align resources with the right assignments, and continuously cross train to increase depth and strength.Achievements:-- I programmed and introduced an automated keyword driven testing harness for functional and regression testing.-- I introduced testing standardization and processes for both automated and manual testing resources.-- I bootstrapped the testing team and process from scratch and integrated into the SDLC. Show less

  • Manager, Global Commission Management Trinity Project

    Dec 2015 - Apr 2017

  • Production Manager for GCM & Broadcort Online

    Jan 2014 - Dec 2015

  • QA Manager Global Commission Management (GCM) & Broadcort Online

    Jun 2011 - Dec 2015
• 

  Bank of America Merrill Lynch

  Apr 2017 - Nov 2023

  VP, QA Manager - Prime Brokerage Technology

  Oversee the SDLC of a score of apps and services where my work has me managing a diverse, decentralized team of some three dozen hard-working and dedicated individuals in the APR/PacRim, EMEA and North America, working closely to oversee deadlines, development and progress.Key summary of skill-sets: Change ManagementControlled Access to ProductionRelease ManagementApplication StandardsAudit evalsRisk assessmentComplianceRegulatoryMonitoring & ControlsTransformation Skill-set:SDLCJiraSVNAgileContinuous IntegrationBDDTravel to London, Tokyo, Hong Kong, Vancouver etc. as required by project. Show less

• 

  RTTS

  Oct 2023 - now

  QA Manager

  RTTS, based in New York City, is the premier pure-play QA and testing organization that specializes inproviding automated software and data quality​.https://www.rttsweb.com/· 20+ years of experience managing global projects.· Strategized, planned and validated complex applications.· Made significant, creative contributions to each project that helped bring them to successful conclusion.· Work closely with multiple departments to ensure successful delivery of all milestones.· Assure communication is constant about goals, budget, risks, resources, and project progress.· Introduced new systems and procedures to help improve productivity, efficiency and risk control.· Strong client management skills.· Experienced in functional test automation. Show less