Irina Pak

Experience

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  Paybis.com

  Jan 2017 - Aug 2020

  Team Lead in Customer Support Representative

  Communication with clientsOversee day-to-day operations Payment monitoringKYC and AML performanceFiling Suspicious Activity ReportPreventing fraud activityQuality assuranceSetting team goalsAdditional task solvingMonitor team performance and report on metricsTrain new employees on company standards and proceduresOversee and administer quizzes and tests to ensure employees have a firm understanding of company policy and internal rulesPreparation of company's internal rulesMaintenance and keeping an internal knowledge basePreparing reports and forecasts for company's executives Show less

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  Project Manager

  Aug 2020 - Aug 2021

  Project Manager

  Coordinate internal resources and third parties/vendors for the flawless execution of projects.Establish and maintain relationships with third parties/vendors.Creating Charts and Schedules. Monitoring and Reporting Progress.Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Define project success criteria and disseminate them to involved parties throughout project life cycle.Develop best practices and tools for project execution and management. Lead or assist in the planning, implementation and introduction of projects for new systems and technologies.To provide consultations on the organization of economic activities and increase of efficiency for the company's management.Regularly improve knowledge and raise the professional qualifications. Show less

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  Freelance

  Sept 2022 - now

  Senior Customer Service Specialist

  Track and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfactionProvide and maintain strong, professionalrelationships within departments