Sam Varghese

Experience

• 

  Genpact

  Apr 2003 - Aug 2005

  B2B Collections Executive, Commercial Finance
• 

  Genpact

  Oct 2005 - Nov 2017

  Led a 250+ member team responsible for Sourcing and Procurement services delivery for clients ranging from Manufacturing, Automotive, Pharmaceuticals, Media and Global Conglomerates. Was also performing the role of a PMO for a leading Global Automotive OEM clientKey ResponsibilitiesService Delivery Responsibilities - Seamless Operations Delivery and Excellence - Manage Net Promoter Score (NPS) for 30+ client stakeholders - Meet and exceed P&L goals - Revenue growth through new deals and mining on existing relationships - Led and executed Transitions for new client relationships - Build future leaders and a strong team ready for future growth PMO Responsibilities - Client Escalation point for Service Delivery concerns across domains and geographies - Partner with clients in building and executing on a strong Governance Framework to avoid surprises and provide full transparency to key stakeholders - Point of contact for all contract and payment related activities for a multi million dollar contract...responsibilities ranging from contract drafting, negotiations, execution, pricing, purchase orders, invoicing and contract renewals Show less

  • Assistant Vice President, HR - Talent Management for Manufacturing and Services Vertical

    Aug 2015 - Nov 2017

  • Assistant Vice President, Operations - Service Delivery Leader (Sourcing & Procurement) and PMO

    Apr 2013 - Jul 2015

  • Senior Manager and Operations Leader, Procurement Services

    Mar 2011 - Mar 2013

  • Operations Leader, Customer Experience

    Jan 2009 - Feb 2011

  • Front Line Supervisor & Workforce Manager, B2C Customer Service Operations

    Jan 2007 - Dec 2008

  • B2C Customer Service Specialist and Process Trainer

    Oct 2005 - Dec 2006
• 

  Genpact

  Jan 2018 - Dec 2020

  Site Lead responsible for Trust & Safety operations delivery Site Lead for Trust & Safety Content Moderations operations managed from the client office

  • Vice President Trust & Safety Operations

    Aug 2019 - Dec 2020

  • Vice President Trust & Safety

    Jan 2018 - Jul 2019
• 

  Genpact US LLC

  Jan 2021 - Aug 2023

  Vice President Trust & Safety Service Line

  Responsible for Trust & Safety Service Line and Operations

• 

  Genpact

  Sept 2023 - now

  Vice President and Global HR Lead, Hi-tech and Services