Marko Milanovic

Experience

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  TR "Milanovic M"

  Jan 2009 - Mar 2011

  Manager

  - Manager in charge of daily operations- Managing economic and HR resources- Developing strategies for business improvement - Managing supplies, negotiating with banks- Maintaining computer system and applications, and all technical equipment

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  NASA RADOST

  Sept 2009 - Jul 2010

  Civil service

  - Working on the entrance of the building as a help for users of day care- Maintaining computers, hardware and software- Helping the staff and children in the day care

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  Gradska uprava Smederevo

  Mar 2011 - Jun 2016

  System administrator

  - Setting up and responsible for maintaining mail server- Helping users with everyday tasks- Installing and controlling antivirus server- Participating in IT development (network, software, hardware)- Installing Windows servers and user operating systems- Diagnostics of hardware and software problems- Virtualization and working with VMware- Keeping records for all equipment, servers, computers and their position within company- Maintaining printers, scanners and all hardware equipment- In charge of updating Windows Server environment from Windows Server 2008 to 2012 Show less

• 

  Kaizen doo Smederevo

  Jun 2016 - May 2017

  IT Specialist

  • Maintenance of IT equipment in the company and network - Maintenance and management of Windows server-oriented environment - Knowledge of computer operation and all components - Knowledge of technical terms and operating systems necessary for the normal performance of work - Provide support to the maintenance and break-fix solutions - Provide advice regarding the use of IT equipment and help solve problems with them - Installing hardware and software - Network administration• Find the best deals and meet with external vendors of IT services and software - Purchase of IT equipment and software within a given budget - Save 20% of costs for a company in creating better solutions and negotiating better price• Create reports for senior managers and management• Problem solving abilities - Find and solve technical problems - Provide technical support for many internal and external applications• Database administration and improvement - The creation and revision of databases, consultation with analysts and developers to create reports and recover data from database - Maintain the database by entering new data - Creating schemes and the database of all equipment, servers, computers and their location Show less

• 

  NCR Corporation

  May 2017 - Sept 2023

  - Leading a support Team for Unified Agent Sustainment as a prerequisite for UA enabled service capabilities- Developing business requirements and strategic direction for the evolution of Predictive and Precision Diagnostics Sustain model- Develop both Ad hoc and prototype reports- Assist in guiding the business as we assess opportunities to streamline processes via Big Data Implementation- Provide lifecycle support of Predictive and Precision Diagnostic enabled customers- Provide support in Onboarding new Hardware Maintenance customers- Maintain data collection capability to a diverse environment of connected devices- Work with business and technical stakeholders to develop cases for process improvements- Learns the product development and test process used to sustain the Predictive and Proactive services- Evaluates products compared to standard, expected results- Leads development and testing of particular module or assembly/test process based on detailed design documents Show less - Create standard procedures and support processes- Creating data analysis reports for Account Support, Project Management, Technical Consultant, Field operations teams to understand possible issues- Examine data analysis terminal logs and propose best actions to fix potential issues and problems- Troubleshoot failures by assessing and analyzing logs through remote tools- Escalate failures to Software Support, Engineering, or supplier if necessary- Effective and clear communication, document original cause of the problem, write instructions, and permanent solutions- Remotely install/remove or configure software on endpoint devices such as ATMs, SSCO or POS, and computers- Problem-solving with making clear processes for future best practices, saving the company precious resources and time Show less - Support for failures, problems, and work requests by level 1 Operation and Account teams using Ticket Tracking System- Troubleshoot failures by assessing and analyzing symptoms with information from level 1- Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.- Provide clear communication, document the original cause of the problem, instructions, and permanent solutions- Remotely install/remove or configure software on endpoint devices such as ATMs, SSCO or POS, and computers- Provide training and support for level 1 team and Service Operations team if there is a need- Achieved a high percentage of solved tickets, among the best agents in the team Show less

  • Senior Business System Analyst

    Apr 2021 - Sept 2023

  • Predictive Sustain Analyst

    Mar 2018 - Mar 2021

  • Technical Consultant Support

    May 2017 - Feb 2018
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  NCR Atleos

  Sept 2023 - now

  Software Engineer II

  - The Senior Software Engineer role requires a diverse skill set and a thirst for continuous growth in a multitude of disciplines- Work with business users to understand their processes and operations- Interface with IT contacts to understand connectivity to other applications up and downstream in the proposed automation- Partnering with Business Analysts, Product Managers, and Project Team members to break down barriers- Lead meetings for reviewing technical designs along with preparing and delivering presentations to business and technology partners and senior management/executives- Regularly collaborate with external parties or lead a small team- Conduct complex feature and/or system integration tests. Isolates problems and redesigns processes- Advanced understanding of programming, technologies, or test processes- Serves as a mentor to team members- Conduct testing based on knowledge of system architecture, interdependencies and interactions- Responsible for technical design, development, and maintenance of software applications and their associated components within the team- Design software subsystems, components, and their interfaces in support of business requirements- Participate and contribute to an effective software development cycle- Provide lifecycle support of Smart Services enabled customers- Provide support in Onboarding new Smart Services customers- Leads implementation teams and provides leadership of small to medium-sized projects Show less