Puja Shrestha

Experience

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  Hotel Mulberry Pvt. Ltd.

  Feb 2018 - Oct 2018

  Front Office Associate

  -Guest Services: Greet guests, check them in and out of the hotel, and assist with any inquiries or requests they may have. Provide a warm and welcoming atmosphere, ensuring a positive guest experience.-Reservation Management: Handle guest reservations, including processing bookings, cancellations, and modifications. Maintain accurate records of guest information and preferences.-Communication Hub: Serve as a central point of contact for guests, hotel staff, and external stakeholders. Answer phone calls, respond to emails, and relay messages promptly and professionally.-Payment Processing: Handle guest payments, including cash transactions, credit card processing, and invoicing. Ensure accuracy in billing and maintain financial records.-Room Assignments: Allocate rooms to guests, considering their preferences and availability. Provide information about hotel amenities, facilities, and local attractions.-Problem Resolution: Address guest concerns and complaints promptly and efficiently. Take ownership of issues and find suitable solutions to ensure guest satisfaction.-Administrative Support: Assist with administrative tasks such as managing the front desk inventory, maintaining records, and preparing reports as needed.-Safety and Security: Monitor the lobby area, ensuring the security of guests and the hotel premises. Adhere to safety protocols and emergency procedures. Show less

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  TasCollege

  Apr 2022 - Nov 2024

  -Lead and supervise a student services and admissions team, providing guidance and support.-Ensure efficient delivery of support services, including academic advising and counseling.-Manage the admissions process, reviewing applications and making admission decisions.-Collaborate with the recruitment team to attract prospective students.-Use data to monitor performance and make recommendations for improvement.-Work with departments and stakeholders to ensure effective coordination. Show less -Review and assess applications based on established criteria.-Serve as a main point of contact, providing guidance and information.-Plan and coordinate recruitment events and represent the institution.-Aid accepted students with enrollment procedures and paperwork.-Maintain accurate applicant records and use admissions management systems.-Stay updated on policies, regulations, and industry best practices.-Evaluate applicants in collaboration with colleagues and departments. Show less

  • Campus Manager

    Jan 2024 - Nov 2024

  • Student Services and Admissions Team Lead

    Aug 2022 - Feb 2024

  • Admissions Officer

    Apr 2022 - Aug 2022
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  Nido Early School

  Nov 2024 - now

  Lead Educator